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Review by robo21 See Profile

  • Location: Los Angeles, Los Angeles, CA, USA
  • Cost: $55 per month
May begin with decent speed but then slows as they increase customers on node.
Evenings slow down by half or more! Latency jumps by 900% :-(
What a joke, they start off with decent speeds then oversell the area and slow waayyy down.
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

UPDATE 12/8/11

I have been waiting since April 2011 (8 months) for Time Warner to fix my speed problem to no avail. Sometimes it is so slow I cannot even stream Netflix. The speeds even during the day are pathetic now. I went from 18 Mbps (day) down to 5 to 8Mbps (day) and what used to be about 15 Mbps (eve) down to as low as 389 kbps (eve). Clearly this is an oversold node and they are avoiding me now when I call the tech supervisors who originally promised to fix this "within a month or two."

The typical cable Internet blues, load up the node, slow everybody down. I am leaving for ATT Uverse. My neighbor is getting 23Mbps down 24/7. Roadrunner sucks.

UPDATE 12/30/11:

I have now had the Uverse 24Mbps package for 18 days and average speed is 23Mbps down and 2.82Mbps up. Such a relief. No more problems streaming Netflix and Amazon Prime video - whew. Downloads come across at least 3 times faster than my previous Roadrunner. BTW, I have the U450 TV package with all the premium channels and stable Internet for exactly what I was paying for that POS RR service with NO premium channels and crappy Internet.

Furthermore my download graph for the last 18 days looks like it was drawn with a ruler! Unlike RR's graph which swings wildly up and down during the same day and from day to day - you never know what to expect.

GOODBYE ROADRUNNER - YOU SUCK! DON'T LET THE DOOR HIT YOU IN THE BUTT!

Also added on this 12/30/11 update is an image of the Speedtest graphs from May through the 24th of this month. It will be obvious how bad RR service was for me.

UPDATE: 9/1/12
I have to laugh at IE's comment below
about my being disappointed with Uverse eventually. Clearly "IE" has no clue. The uverse service has not gone down once in 9.5 months of consistent, reliable, high-speed, service.

Roadrunny used to have a minimum of one outage per month and slow downs on a daily basis - sometimes down to dialup speeds!


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member for 24.4 years, 714 visits, last login: 4 years ago
updated 11.5 years ago


San Diego
@rr.com

San Diego

Anon

Same Exact thing in San Diego

Service was horrendous about 2 years ago. Ridiculous pings in the 100s and slow SLOW speeds. Then it was ok for a few months, crappy again, then back to ok.

Now, for the past 4 months, 30Mbps speeds are down to 8Mbps.

I f-ing hate this company and it's monopoly over areas.

TelcoGuy
@rr.com

TelcoGuy

Anon

Re: Same Exact thing in San Diego

Call, call and call again until you are being annoying. I know it's time consuming & I know your time is valuable, but don't give up. Take the time to call and have a long record of support cases logged.

I've seen it before many times when I worked for a telco ISP, people give up and stop calling or they think they shouldn't have to call because their time is too valuable.

Well, your time is of course valuable, but given how much ISPs don't really give a $!*@ about you unless you are costing them money, you have to really pester them to get anything done.

Don't swear, don't act like an a-hole, but be annoying. Stay polite, but clearly frustrated. Ask for a supervisor every time you call. Offer to email them ping results, especially if there is packet loss. Request a new modem or a dispatch.

Try to cost them more per month than your service costs. Only then will you be likely to see any real response.

robo21
join:1999-10-31
Los Angeles, CA

1 edit

robo21

Member

Re: Same Exact thing in San Diego

Thanks for the constructive advice Telco. Unfortunately, I did pester them, perhaps not aggressively enough but I thought certainly the $10/month discount and frequent calls would be enough to motivate them.

Too bad they have no ethics or they would have kept their word. On the other hand, by them not keeping their word I now have faster, more stable Internet plus all of the premium channels (Sho, Cinemax, HBO, TMC, Enc, etc. etc.,) and more HD channels for slightly less than I would have been paying them after this month's scheduled rate hike. And I wasn't getting any premium channels with RR. What a ripoff.

So RR did me a favor by not keeping their word. Just glad to be rid of their shoddy, overpriced service.

It is bad enough that they suck, what makes matters worse is that they lie directly to their customers. The lead tech up here in Eagle Rock told me 30 - 60 days tops in APRIL! Then nothing. I called every month for 8 months and got credits off my Internet and still nothing.

ie
@verizon.net

ie to San Diego

Anon

to San Diego
It depends on the area. I would agree with pestering, U-Verse will eventually let you down in the long run. Out in the IE we just got DOCSIS 3 and with 4 bonded channels the service went from iffy to flawless. You could request a DOCSIS 3 modem, they may offer it, and it would take care of all of the connection issues regarding ping and speed.

kilrathi
Premium Member
join:2005-04-22
Rockaway Park, NY

kilrathi

Premium Member

lol

wow lol at the picture
Marcotor
join:2000-12-09
Redlands, CA

Marcotor

Member

Re: lol

Great results for a new customer here in the IE