Review by elray 
UPDATED: 37 days ago
member for 8.9 years, 396 visits, last login: 3 days ago
 Santa Monica,Los Angeles,CA
 $27 per month
 about 3 days
 "Good value"
 "Obnoxious tech support, its a cable company, amateur installer"
 "Good to have an alternative to phone company"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
We ordered TW Roadrunner 1.5 when our DSL went out of service for a week - the phone company (Verizon-GTE) was incapable of undoing the damage they caused internally to our vintage Frame-Relay hookup - so we had to convince them to build a new circuit from scratch.
TW installer showed up 2 days after we placed the order. He had to borrow my ladder, extension cord, and I had to fish the cables for him as he routed them about the building.
Since I ordered only cable-internet, no TV, he took the time to scold me and tell me "I installed a filter" (so I can't hook up a TV.)
As usual, they expect to hook up your Windows system raw to their internet - so I had prepared a disposable system for the occasion. It was attacked in 3 minutes.
The tiny black cable modem generates way too much heat, and throughput is not consistent, slowing to a crawl at times, though not often enough to warrant pulling the service. Since it is cheap enough ($34.95/mo total), we actually are keeping both DSL and cable modem, in hopes that one of them will be working when the other goes out.
(I know that sounds cynical, but our experience bears it out.)
I'm hoping to get a better price than $34.95 - there was a $19.95 package, but I haven't yet figured how to get them to commit to it.
Mar 2008 Update: service is more reliable, but speed drops to 650Kb often. Not sure if they're throttling or saturated - resetting modem doesn't change anything. Otherwise no complaints. Still would prefer cheaper price, but in Verizon/GTE area it seems we've always had to pay a bit more.
November 2009: We downgraded to Roadrunner Lite (768K) some months back, to save a few bucks (now $26.95). Service is decent, except when it goes out every 4 months, we have to spend an hour on the phone to get to Level III tech support, for them to re-sync their access server. Levels I & II can't do it, but are glad to insist we need to swap out the modem or schedule a truck roll and spend a day at home waiting for them.
Followup comments: | Forums » comments on review of RoadRunner Cable |
|
RoadRunner Cable
(198)
(83)
·