Review by mikenolan7 
UPDATED: 2 years ago
member for 4.4 years, 495 visits, last login: 260 days ago
 Torrance,Los Angeles,CA
 Contract price not specified.
 "walk in support site nearby - quick service"
 "reliability has gone steadily downhill for six months"
 "pretty soon dial up will be quicker"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
|
I switched over from Verizon DSL due to the same problems I now have with RoadRunner. Speeds come to a standstill at multiple times during the day. Have to reset the modem 1-2 times per day. RoadRunner web page insists on flash - which I won't use on my machines. Installing a tap outside my firewall reveals non-stop ARP requests being sent out one after another, revealing all of the active IP's to anyone with a clue. I receive attacks on the order of 3-5 per minute, and believe that the non-stop ARP requests contribute to the problem. Phone customer service and they insist you hook up a Windows box with any software firewall deactivated - directly to the modem before they will help you. I don't need help like that, thank you. Every time my girlfriend calls them for anything I end up with 300 cable channels, VOIP, and a butler to hand you the phone, so I have to call back and cancel it all.
The service center where people pay bills in person (why?) is nice. When my first modem committed suicide by flying across the room and flinging itself into the wall, I brought it in, explained it had committed suicide (the power cord was split in half, obviously torn). They tossed it in a big trash can and handed me a new one, no questions asked. Lady didn't even crack a smile, so I guess they have heard that one many times before. I would imagine the new modem came straight out of yesterday's trash can. First install, and then second install to add VOIP, (later removed), no one bothered to show up for the first sit around for half a day and wait appointment. No phone call, when I called they assured me that the installer had shown up and no one answered the door. Yes, I love sitting around for four hours so much that I make appointments and then don't answer the door, just for fun. Other than that, it is great.
FIOS appears to be available in my neighborhood, but when I went to their website, it insisted that I have an active Verizon phone number, and that I enter it to see if service is available. One: I don't have any land line, because it never gets used, and the fire and paramedics are one block away. Two: if they know I have a Verizon phone number from my address, why would I have to enter it? Three: what's a phone number got to do with a fiber broadband link? Four: I dropped my DirecTV after 6 years. I worked on the DirecTV spacecraft, and was one of the first customers. I dropped it because they got into bed with the devil, and my rate was going to go up since I was dropping Verizon Five: thank you Verizon, for reminding me why I dropped you in the first place, before I made the same mistake again.
Just not a lot of choices available, so I guess I will just lump it.
Followup comments:  kennedyh
join:2007-07-20
USA
| I hear your frustration, but..... When looking to see if FiOS is available, I too didn't have a phone number to give them. However, I noticed that they also took address entries. Did you enter your address? If you didn't enter your address, you should. Since you don't have a phone number to give them, how do you expect to know if you are able to get the service? Last I recall, Verizon can't read minds. Sorry to sound like a smart ass, but from your message, it sounds like you didn't enter your address. RR is better than DSL, FiOS is better than RR. You might as well find out. | |
|  | mikenolan7
Premium
join:2005-06-07
Torrance, CA
 ·Sprint Mobile Broa..
 ·RoadRunner Cable
| Re: I hear your frustration, but..... That is exactly my complaint - I entered my address, and it returned a message saying that Verizon's records show that there is an active Verizon phone number at my address - and wouldn't go further unless I entered the phone number. I exited the whole thing, tried again, and ran into the same brick wall - I don't have a phone number to enter. You didn't sound like a smartass - I was being a smartass and didn't state the problem clearly enough. | |
| | | kennedyh
join:2007-07-20
USA | Re: I hear your frustration, but..... I prefer ordering online, without all the questions and hassles. But you might as well call them to find out. My guess that you'll eventually get a definative answer if you can get it. Once you do get it, you won't be sorry | |
| ivan69
join:2004-01-30
99999 | FIOS Availability I have an idea....why not just give up altogether? Seriously though, give them a call. I did, and they were very helpful, until appt time at which they never showed up and I had to reschedule. | |
| | | |
| Forums » comments on review of RoadRunner Cable |
|
(198)
(83)