Review by poolek 
Posted: 187 days ago
member for 4.8 years, 1102 visits, last login: a few hours ago
 Austin,Travis,TX
 $45 per month
 about 4 days
 "Faster than DSL, local tech support"
 "Supplied modem was crap"
 "Works as advertised, though the recycled modems they use need improvement"
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Install Co-ordination:
Connection Reliability:
Tech Support:
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Value for money:
(ratings match consensus)
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I switched from DSL to Road Runner cable to get increased speed. I was stuck at 3mb down and wanted more bandwidth. Standard download speeds for RR in my area at 7mb, with a 10mb 'turbo' option. Upload speeds are 512k for standard and 1mb for Turbo.
Sign-up was painless. I used an online form and submitted my info. I then called to schedule installation. The first slot was just 3 days later - so I was happy with the quick turn-around. The installer came out on time, check signal strength, then installed a modem that looked like something I had when using @Home 12 years ago. It was huge, obviously used, no-name branded thing. I asked if he had something better, but he said that was all he had. I attached the modem and everything connected fine, so I didn't worry about it too much. The installer was out the door in 20 minutes.
As I started using the connection more, I noticed random delays. A quick line test showed I was experiencing significant packet loss - 30-50%. Further examination revealed that the loss was occurring at the first hop - which was my modem. I decided to just buy my own modem rather than play old-modem-roulett with Road Runner. A quick trip to my local electronic store netted me a SB5100. I called into RR Tech Support and the quickly mapped the new MAC to my account and tested the line out. Everything looked good on their side and my tests were much improved as well. Virtually no packet loss at all with the new modem.
My speeds are in the 6.5mb/490k range, which is quite acceptable. I'm tempted to upgrade to Turbo for the bump in upload speed, but I think I'll wait. ATT is selling UVerse here now, so hopefully TimeWarner will respond by upping the speeds of their standard package.
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