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Member review of RoadRunner Cable


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Six Month Rating

Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:


$60 per month avg ($22 to $187)

Speed test results 3 year trend

Review by BillyZoom See Profile
UPDATED: 123 days ago
member for 1.4 years, 154 visits, last login: 33 days ago


Daytona Beach,Volusia,FL
$44 per month
about 2 days
"Good speed for price"
"getting to many connection drop-outs now (1+ year) (11-07-08 now fixed)"
"Brighthouse doesn't bury cable to NEC Code!"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

    Had 1 good tech & (edit) 4 bad techs come to my house. The 4 year old cable network in the city is degrading and Brighthouse is doing nothing about it.

    Connection has been up and steady now for many months but was a long and drawn out battle to get them to fix their problem. Cable drop has not been fixed/installed correctly to this date (11/7/08). Was only patched up by a Brighthouse tech that refused to completely replace the drop after I was told the drop would be replaced by the local office.

    CommScope Link update:
    »www.commscope.com/broadband/eng/···1207.pdf

    Followup comments:

    MacLeech
    The one and only
    Premium
    join:2001-07-14
    SoCal

    What is the NEC code for low voltage cable burial?

    How deep did they bury your cable and what is the NEC code for low voltage cable burial?
    --
    Don't mind me, I'm just trying to help...

    BillyZoom

    join:2008-05-15
    Daytona Beach, FL
    ·RoadRunner Cable

    Re: What is the NEC code for low voltage cable burial?

    >How deep did they bury your cable

    Two to four inches. Landlords low voltage light installer guy chopped the cable up by the flower bed within 4 months of the new install.

    >and what is the NEC code for low voltage cable burial?

    That depends on if you mean minimal code or above code.

    Article 820 says bare cable 12" (minimal code)

    The new article 830 (above code) says bare cable 18", plastic conduit 12", metal conduit 6".

    Ref:

    From the Commscope.com (Cable supplier here for Brighthouse) Broadband Applications & Construction Manual

    Drop Cable:

    While the easiest way to run the cable is to trench or plow in a burial-grade coaxial cable to a minimum depth of 12 in (.3 m), burying cable preinstalled in conduit is a far better method.

    Cable-in-conduit (CIC) offers greater physical protection against environment, abrasion, rocks, etc. than direct burial which can prolong the life of the cable.

    And, should the cable ever fail, it can be replaced without digging up the yard. CIC of 1/2in (13 mm) to 3/4 in (21 mm) is recommended.

    If you are directly burying cable without using conduit, you should use an 18 in (45 cm) length of it to protect the cable 6 in (15 cm) below and 12 in (30 cm) above grade where it emerges next to the residence.

    Found on Chapter 6.1 Buried Installation Overview page 25 here:

    »bb.commscope.com/eng/support_doc···_Eng.pdf
    Forums » comments on review of RoadRunner Cable


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