 Review by kljflower 
Posted: 1.4 years ago
member for 8.6 years, 1334 visits, last login: 2 days ago
 Tipp City,Miami,OH
 $125 per month
 about 5 days
 "Have had this ISP since 2000 - almost no problems."
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(ratings match consensus)
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The $125 includes digital phone and cable TV with premium channels. Customer service is kinda lame, but have rarely needed it since installation in 2000.
For example, after digital phone upgrade, the tech left and did not bother to tell us that more steps were needed to be able to connect to the internet with Roadrunner. Took more than one phone call (actually elevated to the "National Help Desk"!) and much of my valuable time to get this resolved. Why wouldn't that be part of the digital phone installation, when it is supposed to be an integrated system? The problem wouldn't have seemed so aggravating, had it not taken so long to resolve.
Bottom line, though - we have had almost no problems with the internet service provided. The original installation was great too, because at that time, we did not know about digital cable TV - we just had regular cable - and they upgraded us to digital - which had tons more channels and music and added Roadrunner for less than what we had been paying for regular cable and our dial-up MSN service. So we really felt we got a deal.
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