 Review by SammyBK 
UPDATED: 1.1 years ago
member for 9.1 years, 2254 visits, last login: 3 days ago
 Los Angeles,Los Angeles,CA
 $100 per month (12 month contract)
 about 20 days
 "They are happy to send out techs"
 "Speed drops during the evening to sub 1mbit"
 "Time Warner needs to do serious work on some of their nodes"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
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We had Road Runner Business Class service in a former Comcast area, and it worked great for 2 years. In July, however, we moved to a new location which was formerly run by Adelphia. We ordered the same tier we had previously - 15/2 for $99.95 per month. At our old house, we never got speeds under 14/1.8.
Pre-Install:
We had someone stay home all day Saturday for an installer that never showed, and then claimed he came, knocked on the door (nobody answered), and left a door hanger to say we missed him (nothing on the door).
We then had another appointment delayed by 6 hours, to the point we had to cancel due to prior arrangements. Finally on the third appointment (also delayed several hours), we had the installer call us 1/2 hour before coming over so we could get some errands done. After spending a third Saturday waiting around all day.
Install:
The install tech could not get download speeds up to those ordered (15/2). He tried everything he could, from replacing all the cabling to swapping modems. Nothing would get the download speed above 8mbit.
Service:
After 2 months, nothing has improved about the connection speeds. In fact things have gotten worse. The 8mbit the tech was able to test at the install was the fastest speed seen. During evening hours, the download speeds drop below 1mbit. During the rest of the day they hover between 2mbit and 3mbit. In the early morning, speeds peak around 6mbit down.
The upload is the one consistent part of the service, staying between 1.1 and 1.4mbit/s all the time. Even this is still only 55-70% of the advertised service level.
After hours and hours talking (and on hold) with tech support, we were able to get them to acknowledge there might be a problem, and they agreed to split the node. From the schedule they gave us, it should have been done by this point, and the service is reaching new lows.
Followup comments:  Verbal3907
Premium
join:2008-10-03 | same thing same thing but worse for me i dont pay for it tho im on twc bc aswell i have a tech sups number he takes care of my bill untill they fix it | |
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