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Member review of RoadRunner Cable


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Six Month Rating

Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:


$69 per month avg ($22 to $200)

Speed test results 3 year trend

Review by Musclebrain See Profile
Posted: 183 days ago
member for 292 days, 34 visits, last login: 95 days ago


Lincoln,Lancaster,NE
$49 per month (month by month)
about 3 days
"Great bandwidth in the off hours, when I'm usually online."
"Installer stole a cable splitter from my house to disable TV."
"About $20 more than DSL service, but superior bandwidth for the bucks."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

    Considered local Telcom's DSL offering for $20 less per month, but after testing bandwidth of cablemodem vs. DSL, I decided the Roadrunner cablemodem was decidedly more agile and less buggy. Less hardware is involved with the cablemodem, so connection problems are fairly simple to debug (i.e. reset router, reset cablemodem, reset computer vs reset router, reset modem, reset computer, swap-out phone dongle on the wall behind the furniture). The DSL user I tested with seems to require fairly frequent hardware resets. Whereas the cablemodem hangs very infrequently when IP addresses are changed up by the ISP. I experience this glitch about 3 to 4 times a year, and a simple reboot of router and cablemodem has always cleared it up.

    Cablemodem supplied: Toshiba PCX2500

    As for the bad, I disconnected my cable TV service after signing up for Roadrunner. The installer put filters external to the home on the line to block cable channels. Apparently there is a small notch of TV channels still available on the cable, and the method by which this was eliminated was to enter my home, go into the basement, and steal the splitter that sent the cable to my TV locations. Apparently Cablevision assumes they own all the hardware that transports their signals. This was not a unique experience. A friend wired a VCR to his living room set as well as a basement TV and ran the cables outside the house. One day the connection failed, the cables having been cut and removed from the house. Apparently the Cablevision installer spotted the wires while servicing a neighbor, assumed that cable service was being pirated, and simply took it upon himself to cut and remove the cables. Lincoln, NE. Cablevision's policy towards cables that they do not recognize is apparently to vandalize them without first asking or verifying their purpose. Thus, if you have amateur radios, CB's or other hardware using coaxial cables, either inside the house or outside, keep a close eye on your installer and his wire cutters.



    Followup comments:

    SeanJean

    @wayport.net

    Business as Usual for Cablevision

    Cablevision cutting cables and corners - sounds like business as usual to me. Really, I'm in NY and these guys really have no respect for their customers - or anyone else for that matter. Very annoying, I can't wait to switch companies.
    Forums » comments on review of RoadRunner Cable


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