 Review by jap 
UPDATED: 153 days ago
member for 6.2 years, 1943 visits, last login: a few hours ago
 038xx
 $60 per month
 about 5 days
 "Reliable connectivity, clean installation, prompt pickup on my (few) CustServ calls, no contract"
 "Expensive, overly asyncronous up/down speeds, flaky DNS, DNS redirect"
 "All service tiers WAY too asyncronis = Upstream:Cost ratio too expensive for me"
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Install Co-ordination:
Connection Reliability:
Tech Support:
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Value for money:
(ratings match consensus)
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My three ISP options are T-W RoadRunner, Fairpoint DSL, and a local wireless & DSL reseller called NCIA (»www.ncia.net/). At move-in (Nov2008) I chose RR for the promo then on offer: low startup fee, low monthly cost for 6 months. The promo expired May 1st and I'm just today re-evaluating my options.
I pay $60/mo for 18000/1000 service dubbed Turbo which is the fastest RR offers in my area. Next tier down is 8000/512 which is adequate downstream for me but insufferably slow upstream. I cannot afford to continue the $60/mo so it's time to re-eval my options.
My first routing hop is Portland Maine.
Service installation was on schedule (5days?) and without issue. Customer service has - for the 4 or so calls made - been better than average for the industry with short or no delays and clear answers. I'm impressed with the unhesitant "I don't know" responses (rather than mealy mouthed non-answers) to technical questions that (rightly) exceed front-line support capabilities.
See the TimeWarner RoadRunner support thread here at Broadband Reports for info on pointing your DNS resolution to a non-RoadRunner server. At my location DNS has been often slow and, on rare occasions, unavailable. Users in most US locations seem to report similarly poor DNS service.
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