Guess I should update this since I was forced back to TW.
In June 2012 I moved to new city. Was forced back on TW do to lack of any true competition. Took 3 weeks to get them to come do the install. Did need a new cable drop in office.
Speed are a little faster than what I am supposed to get. Standard RR at the time was 10/1. When I did the speed test peaked at 32/1. Most of this was do to powerboost but he did say that this area gets 20/1 for standard and 30/2 for turbo. When they started bumping everyone up to 15/1 my speeds remained the same but guess I can't complain about it.
Since the install have had several small outages but that seems to be the norm for this company,
Original review. (Sometime around May 2011)
Have been using RR for several years finally getting around to doing a review, now that I am leaving them.
Internet connection is Standard RR 7 meg down 512k up. They recently added powerboost a few months back for free. That's actually a nice feature since I don't do a lot of large downloads. Makes good use of that short burst in speed.
For the most part service is stable. Few outages but when you do you can be on the phone with tech support for hours on end. They blame everything for routers to your computers.
Left them for Cincinnati Bell Cable not for any particular reason just CB offered me the same TV service and 20/2 internet for $20 cheaper and no contracts.
Lebanon,Warren,OH
$45 per month
about 21 days
"Service is stable"
"When you do have a problem tech support sucks"
"Ok service"
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