Review by gwilsonBP
Good "fairly reliable"
- Location: Buena Park,Orange,CA
- Cost: $61 per month
Bad "very slow and I pay for their fastest connection available for residence in our area"
Overall "I was an Adelphia customer so had no choice when they were bought by TWC - The service is substandard for speed"
|Pre Sales information:|
Value for money:
(ratings match consensus)
I have been with Adelphia/TWC for so many years that I don't remember the order process. I have their top level connection (turbo) available in my area. They may have something better in other markets. I'm not sure but I think the modem is Motorola.
Good experiences - can't think of any except that when the modems fail or require reboot all the time, they are good about letting you exchange for another modem - but what else could they do?
The service is poor (by service I mean the connection), it is slow as can be - under 300kb/sec on download just today.
I do not recommend TWC/Roadrunner but there are no other options except DSL this area (orange county/Los Angeles) We cannot get FIOS or any other much better service because of the way they have it set up so that there are no competing companies available to consumers. That is why the costs are so high and the service is so bad. All these acquisitions just hurt the consumer. Att/T-Mobile merger is going to reduce competition so wireless service will remain poor and expensive.
member for 3.1 years, 12 visits, last login: 307 days ago
updated 2.4 years ago
Valley Village, CA
Poor performance I do not know if I would call this completely a "poor performance", deal but I'm using TWC in Van Nuys and probably have the best I can get (I'm not in nearby North Hills where I understand they have FIOS). For one thing, I just learned that my 10/100 router was limiting bandwidth (so now I'm back testing the new, faster router). Therefore a test using DSL Reports, or Speedtest would show poorer performance using the old router than my new Netgear WNDR3700 which has Gigabit ethernet. It is important to be sure you are either connected as the ONLY connection to the CATV modem, or are through an obscenely fast router. Then, you have the issue of if you are going to have to PAY for speed. I can understand why plant, and personnel and so forth cause a CATV provider to have to charge for the more "touchy" connections. I do know that only a few of the techs at CATV help systems are really outstandingly aware of each and every aspect of routers, TCP/IP protocols, and network data handling. They usually know the standard modems, and typical reasons for trouble calls. I am now getting around 25 to 27 MB/s down and 1.25 MB/s up. Ping varies from 18 millisecs to 80 or so millisecs.
Van Nuys, CA