| Review by gwilsonBP |
member for 2.6 years, 12 visits, last login: 112 days ago
updated 1.9 years ago
- Buena Park,Orange,CA
- $61 per month
- "fairly reliable"
- "very slow and I pay for their fastest connection available for residence in our area"
- "I was an Adelphia customer so had no choice when they were bought by TWC - The service is substandard for speed"
|Pre Sales information:|
Value for money:
(ratings match consensus)
I have been with Adelphia/TWC for so many years that I don't remember the order process. I have their top level connection (turbo) available in my area. They may have something better in other markets. I'm not sure but I think the modem is Motorola.
Good experiences - can't think of any except that when the modems fail or require reboot all the time, they are good about letting you exchange for another modem - but what else could they do?
The service is poor (by service I mean the connection), it is slow as can be - under 300kb/sec on download just today.
I do not recommend TWC/Roadrunner but there are no other options except DSL this area (orange county/Los Angeles) We cannot get FIOS or any other much better service because of the way they have it set up so that there are no competing companies available to consumers. That is why the costs are so high and the service is so bad. All these acquisitions just hurt the consumer. Att/T-Mobile merger is going to reduce competition so wireless service will remain poor and expensive.
TWC / RR Studio City poor TWC connection here in Studio City Ca. is much slower than they advertise. I purchased the common mid-tier package which should give speeds up to 8 mbit/sec, but it is commonly only 1.2mb/s. $30/month. RR uses some kind of cookies or compression such that the first time you hit a site, it is VERY slow in linking up. Subsequent visits are faster.
Re: TWC / RR Studio City poor You can try using a Motorola SB6120 Modem. I have seen my speeds improved after the switch. The modem is $80 at Frys.
Also the connection is more reliable during peak hours because it bonds up to 3 download channels even on Docsis 2.0. I no longer notice slow downs during peak internet usage hours.
Re: TWC / RR Studio City poor I think I will give that modem a try. the modem issued by TWC needs to be unplugged (for a complete reset/address refresh) at least once every two days and that get real old after a while.
Valley Village, CA
Poor performance I do not know if I would call this completely a "poor performance", deal but I'm using TWC in Van Nuys and probably have the best I can get (I'm not in nearby North Hills where I understand they have FIOS). For one thing, I just learned that my 10/100 router was limiting bandwidth (so now I'm back testing the new, faster router). Therefore a test using DSL Reports, or Speedtest would show poorer performance using the old router than my new Netgear WNDR3700 which has Gigabit ethernet. It is important to be sure you are either connected as the ONLY connection to the CATV modem, or are through an obscenely fast router. Then, you have the issue of if you are going to have to PAY for speed. I can understand why plant, and personnel and so forth cause a CATV provider to have to charge for the more "touchy" connections. I do know that only a few of the techs at CATV help systems are really outstandingly aware of each and every aspect of routers, TCP/IP protocols, and network data handling. They usually know the standard modems, and typical reasons for trouble calls. I am now getting around 25 to 27 MB/s down and 1.25 MB/s up. Ping varies from 18 millisecs to 80 or so millisecs.
Van Nuys, CA
TWC South Bay When I had TWC in the South Bay (Torrance area) I was getting average 15 Mbps and peaking at 20+. I was using a D-Link gigabit gaming router DGL-4500 and CAT6S lines. I never had a single complaint about the service. But I had to switch to AT&T because Time Warner continued to raise my cable and phone bill every month and sacrifices had to be made.