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Time Warner Cable page on DSLReports
Six Month Rating

bullet 3121 reviews (1820 good) (639 bad)
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Review by raye See Profile

  • Location: Orange,Orange,CA
  • Cost Contract price not specified.
Good "Speed, Latency"
Bad "wireless, loss of external IP address"
Overall "if you never had wireless or internet before probably OK for you"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Value for money:
(ratings below consensus)

I have my own wireless setup in my home using WPA2 with certificate authentication. It appears that Time Warner thinks that no one has wireless in their home. The tech showed up and informed me that he could not use my DOCSIS 3.0 Motorola SB6120 cable modem; he had to use TWC cable router. When I ordered the service online I specifically told them I had my own cable modem and intended to use it; I even entered the MAC address during the order process.

I told the tech that I did not want a router, that it would screw up my network settings as my wireless router was expecting a routable IP address. I use that routable IP address for connecting to outside networks.

As I feared the cable router screwed up my connection. I had the tech cancel my order and put back my modem.

Wake up TWC! this is 2011 and everyone has their own wireless setup; they do not want yours. Looks like I will be giving AT&T a try...

member for 14.3 years, 3292 visits, last login: 16 days ago
updated 3.2 years ago