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Six Month Rating

bullet 3117 reviews (1820 good) (637 bad)
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Review by X Digital X2 See Profile

  • Location: Saint Petersburg,Pinellas,FL
  • Cost: $100 per month
  • Install: about 24 days
Good "They provide fast support. BHNtechXpert is one of the best around fast responses to issues and stays on top of issues"
Bad "Latency / Sometimes you get bad techs"
Overall "If your want to download the world then lightning is for you :)"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Value for money:
(ratings match consensus)

Brighthouse networks - I have been a member with then since the beginning phases of their implementation process for cable modems. I have had not much problems with them since, When they implemented RoadRunner Lightning, I was one of the first customers to jump on that and the Bandwidth is solid, sometimes it will drop, but my major issue is the latency to their backbone and their techs that come on site only replace the modems and run lines from the pole to the house. Which is very discourging because sometimes the issues are further down the line and they techs do not care they just want to install the new modem run a new line and go on to the next job. But they will provide you with new equipment if requested and free of charge and they usually have pretty fast tech support for onsite support.

BHNtechXpert is a great tech he will go as far as to personally call you and reassure the customer that they are working on a solution.

member for 2.9 years, 34 visits, last login: 2.9 years ago
updated 2.9 years ago