| Review by Fast Turtle |
member for 5.2 years, 38 visits, last login: 8 days ago
updated 48 days ago
- Twentynine Palms,San Bernardino,CA
- $150 per month
- (24 month contract)
- "Triple Play Package - Improved Speeds"
- "Contract Expired - Price Jumped $10 a month and goes up 2-3 a month"
Value for money:
(ratings below consensus)
The flash test to L.A. crashed over 5Mb (looks to be a flash issue 11.2-r202)
Supposed to have 10Mb speeds and have been notified that by mid year, we'll be bumped to 15Mb (June/July).
They have not permanently fixed the dropped connection issue - it's a bad cable that needs replacing and the only thing done was to replace a couple of splitters and install an amp. Part of the problem is line degradation (it's been up for over 10 years - decade) and needs to be replaced. Could also be a node issue as it's only the internet and voip that drops. TV stays up.
It's the voip drops that are of real concern as this is our primary phone line - Had switched to TWC Voip due to a bad landline (verizon did a temporary replacement after the line shorted out and called 911 while officer was there in response to earlier call). That was over 7 years ago and Verizon has never replaced the temp line with a buried one.
Signal Levels Check your modem signal levels and see if it could possibly be a line noise issue. I had the same problem for the longest time with TWC, ended up being a line issue inside my house. Guy came out, replaced all the wiring and it worked perfect after that.