Review by ArgMeMatey
Good "Install time and process"
- Location: Milwaukee,Milwaukee,WI
- Cost: $37 per month
- Install: about 2 days
Bad "Leftover billing problems, modem fee"
Overall "Better price than the other half of the duopoly"
|Pre Sales information:|
Value for money:
(ratings match consensus)
I ordered 10 Mbps online on a Thursday afternoon. $29.99 per month plus taxes, guaranteed rate for 12 months. Free cable modem for six months, $2.50 per month thereafter.
I was sweating a bit because the install date they proposed was just one day before my AT&T service was to be shut off.
Got an e-mail quickly saying to call them. Called them and found out there was a billing issue left over from my previous account with them, despite the fact that they sent me no less than three e-mails saying I owed them $0.00.
Got that squared away on Friday afternoon and they scheduled me for installation on Saturday morning, the next day. The installers arrived during the stated window and we were up and running in less than one hour. In my book, that's just this side of heavenly, although back when I had standard cable I was able to go to the Time Warner storefront, pick up a cable modem, and be online in less than an hour. The cable modem is a Cisco DPC2100R2. I like its simplicity vs. all the garbage in the 2Wire that AT&T provided for VDSL. I ran a couple of speed tests and both were about 9.6 Mbps.
Now I heard their new McAfee deal requires a separate RR e-mail address for each client. That seems a bit silly.
I'll update after I start using the service. Right now it's just sitting idle until AT&T UVerse goes dead in a couple of days.
Update 19 Nov 2012:
Running pretty well. Speed consistently tests at 12 Mbps. McAfee works fine; no separate e-mail required as I had been told.
I bought my own DPC2100r2 the month after the billing started, and it took about an hour to get it online on the phone. It would be nice if they would allow me to authenticate online and then enter the MAC address of whatever modem I want to use. But I know they need to download a file to the modem to control it.
Haven't had any billing issues otherwise. I've got another six months at this price so we'll see what happens at that point.
Update 27 Jun 2014:
During a neighborhood power outage on 27 Aug 2013 lasting less than two hours, there was no Time Warner service whatsoever. But the AT&T VRAD down the street was humming along on battery power.
For the period March 2014 through February 2015, I was able to renew again at about the same rate I had in year two: $35 plus tax. Still using the same modem although it's been delisted. Testing reveals that my speeds average just over 15 Mbps.
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updated 150 days ago