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Time Warner Cable page on DSLReports
Six Month Rating

Reviews:
bullet 3111 reviews (1818 good) (635 bad)
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Review by smccloud5 See Profile

  • Location: Yellow Springs,Greene,OH
  • Cost: $30 per month (12 month contract)
  • Install: about 15 days
Good "When it works, no complaints"
Bad "Phone and online chat tech support is next to useless"
Overall "Avoid if other options are available"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

They are the only ISP available in my area. Took me about 5 hours on the phone originally just to tell them that they service my area, because whoever was on the phone couldn't type in my address correctly, which results in a non-serviceable area. Then they tried to overcharge me for one of their own advertised deals. Then waited about 2-3 weeks for a tech to come out and install. Several months in a row they were overbilling me, then refunding the difference the next month, and so on, quite the billing fiasco. Had no issues for about 6 months, since then have had severe connectivity issues. Tech support has hung up on me or force disconnected me from chat without resolving, still working the issue. If other ISPs are available, such as Uverse, I would go with them.

member for 4.3 years, 24 visits, last login: 1.8 years ago
lodged 1.9 years ago

Comments: