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Time Warner Cable page on DSLReports
Six Month Rating

Reviews:
bullet 3111 reviews (1818 good) (635 bad)
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Review by XCore See Profile

  • Location: Irmo,Richland,SC
  • Cost: $75 per month (24 month contract)
  • Install: about 19 days
Good "Fast sometimes"
Bad "Slower than subscribed to by half most of the time"
Overall "A just-as-fast and more reliable connection would easily switch me"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

I'm in the "net" business nearly 20 years now. I've owned a data center, several hosting companies and now an end user support company. I'm acutely aware of overselling of bandwidth and the "up to 'x' speeds" claims. However, I believe you should at least hit the subscribers speed at least sometimes and consistently give them close to that speed. I also don't agree that showing your customer how fast the speed tests are using your own servers as the defining measure is being proactive.

Support with this company is poor at best and they are unwilling to admit to any short comings at all such as having a node so over sold and in need of an upgrade that their clients get far less than what's being paid for.

I suppose hat the only saving grace for me is that my neighbors are dropping TWC at a high rate so eventually my speeds will increase on its own.

member for 3.8 years, 20 visits, last login: 131 days ago
lodged 1.7 years ago

Comments:
Fleeced

join:2012-10-06
kudos:2

Call in and have them fix it.

If you aren't hitting 80% of your speeds on a regular basis, there may be something than an oversold node. Oversold nodes have massive slowdowns at peak hours (5-12 or so) but are normal at other "non peak" times. If you're consistently getting slow speeds then it may be something else, bad modem, bad signals, etc.