Review by SxualChkL8  - Location: Northridge,Los Angeles,CA
- Cost: $100 per month (12 month contract)
- Install: about 9 days
Good "It works."
Bad "Customer Service. Installation."
Overall "No other choice is the reason I still have it."
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(ratings match consensus)
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I called TWC to order TV service since I already had Internet with them. I had been hesitant to get TV again because I feel that I am getting hosed on the prices. I call at 8:30pm on 9/23/13. I talk to a rep, get kicked back to the menu, talk to another rep that tells me he needs to transfer me to Customer Service, get kicked to the menu again and after 1 hour and 10 minutes it tells me sales is closed and hangs up. I then call first thing 9/24/13 and finally get the install scheduled. I go to the TWC store at 9am and pick up my box and I am told there will be someone there in 24 to 48 hours. Needless to say, I get home from work on the 9/25 and no TV. I call again and I am told that I need to let the person in to get to the box. I am told that someone will be out 9/26 between 8 and 9 and they will call me. 9/26 at 9:30 I call back and I am told there was nothing scheduled and the next available time was 9/28. I am then told I didn't need to be there, the problem was the Jbox was locked and I needed to call my landlord to open it. I call my landlord and he tells me that he doesn't have the key, TWC installed it and they have it. So on 9/28 they come and it is on, but after initially telling them I needed it in multiple rooms, it still isn't working where I want it. I call again and I am told I need to wait until 10/2 to get it finished. So as of just right now, I finally have it working. A nightmare to say the least. Now I will say, they gave me $20 discount, but for the time and effort it took just to get up and running, I don't think that is enough.
member for 5 years, 595 visits, last login: a few hours ago
lodged 3 days ago
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