Review by ninsk1030  - Location: Wauseon,Fulton,OH
- Cost: $79 per month (month by month)
- Install: about 3 days
Good "I don't lose internet very often"
Bad "Monopoly in my area, unable to access any other provider, high rates"
Overall "If I had other options available to me, I probably wouldn't be using them."
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I was initially happy with TWC when we first got our internet through them in 2006. But over the years our rates have risen significantly with no product upgrades at all (still have the Motorola 5121 they originally installed) and caps on speeds forcing us to purchase more and more expensive plans to keep at original speeds. Don't get me wrong - I have no issues with a company making money - but their customer service is horrible (45 min. or longer waiting when I call), their reps are VERY uninformed (upgraded to receive VISA gift card and when asked specifically how to redeem it, was given very, very wrong instructions to the point of now we are locked into this contract and never received the gift card), and their service techs? Geez, on all 3 occasions I had them out to check on problems he was so "busy" that he ignored all of my questions and actually told me if i wanted answers to call customer service! Bottom line - I can't wait for the day when I have other internet provider options.
Fair warning: reviewer joined this week
lodged a few hours ago
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