Review by TWC_User Location: Los Angeles, Los Angeles, CA, USA Cost: $50 per month Install: about 3 days Full speeds almost all the time, pricing isn't that bad. TWO billing mistakes, with occasional connectivity issues. It does what it needs to do, but I hope for more local competition.

Pre Sales information: Install Co-ordination: Connection Reliability: Tech Support: Services: Value for money:

I am using their Standard tier internet (originally 10/1, later upgraded to 15/1, and now the 10% provisioning is more of 16.3/1.1), originally paying $29.99. But since my promotion ends in one year, they continued to give me an another promotion, but pricing increased to $36.99 (without taxes, modem fees, etc.), I am fine with that... for now.

I ordered internet online, and process is pretty smooth. Although the technician came in a few minutes late(I think the appointment was around 10am-12pm, the technician came around 12:05pm). First he checked the cables outside, and drilled a hole so the cable can go through. He installed an Ambit modem (forgot the model number), which now I am using my own modem, Motorola SB6141. Everything went smooth, until when the technician was about to leave, my neighbor came out and told the technician that he disconnected his TV cable. The technician quickly installed a splitter, and no problems.

Overall I am fine with my internet speeds, no outages, no slow-downs (almost all the time), and I am pretty fine with it. Although I want competition. Besides TWC, only AT&T serves in our area as well. But they are only offering up to 1.5mbps DSL, which is completely irreverent in terms of speeds and pricing. I would want AT&T to have Uverse coverage in our area, not because I want to switch back, it's because I want competition in case if TWC soars up prices on me.

Update 12/4/13 - Time Warner keep charging me for modem rental, even though I have been using my SB6141 for more than a month. The lady over the live chat was nice enough to remove the fee. So I guess another problem solved. But seriously Time Warner, fix your billing systems. It looks like the billing system is more "profit" wise than accuracy. This is already the second mistake Time Warner did. The first time was charging me for installation fee even though it was free. And I am dropping the pre-sales 25% lower because of that.

Update 12/16/13 - During the past few days, my internet connection was pretty terrible. I am getting over 200ms+ ping, and also packet loss. Speed was also dramatically decreased, making it a terrible browsing experience. Because of that, I am dropping connection reliability 25% lower.

Update 4/9/14 - Everything is still fine, getting full speeds almost all the time, maybe with the exception of peak times. I will have to see about pricing changes after my 2nd year promotion (which ends in august), plus the upcoming MAXX upgrades (if it ever happens in my area).

Update 6/16/14 - Connection problems are getting worse lately. I don't know what is going on, but I am getting packet losses/high ping issues, sometimes few times a week, sometimes as worse as few times a day... can't even play any online games with my connection. For this, I am taking off another 25% from connection reliability. Might have to contact TWC about this if this keeps happening. No TWC MAXX upgrades yet, still sticking with 8 download channels and 1 upload channel.

Update 7/31/14 - Just upgraded to Turbo as a part of negotiation, since they are going to charge me $50 for standard, so I called their retention department and the promotional price for turbo is all they can offer me. I said yes, and saved $5 a month, for now. I should be more aggressive next time when I am negotiating with TWC. No TWC MAXX upgrades yet, but we will see how it goes later this year.

Update 11/13/14 - After month and months of desperation, TWC MAXX has finally arrived to my area, and at the same time, they announced the completion of TWC MAXX upgrades in New York and Los Angeles. I am getting 69/11 for now, because my router isn't gigabit capable. Connection reliability has gotten better now, I will raise 25% for connection reliability. I will update once I get my new router.

Update 1/3/15 - I recently got my new router from T-Mobile, the T-mobile Personal CellSpot (Model number TM-AC1900). It's essentially the same as the RT-AC68U, with a modified firmware. Since it's free to rent (as date of 12/21/14, now sure when they will end the free rental, you pay $25 deposit regularly), and I needed a new router to handle the new speeds, it's perfect for my needs. I am getting full speeds now for my Turbo Plan (now Ultimate 100), usually around 108/11. So far, everything is good.

Update 7/17/15 - I rebooted the modem and router this morning, and got the over-provisioning speed bump like other users mentioned in the TWC forums. I am getting from 108/11 to now up to 118/12. Not a huge difference, but it's a nice little speed bump. Other than that, everything is working fine.

Update 11/27/18 - TWC is no more, Charter Spectrum has been here since about 2 years ago. Nothing changed too much, I am still getting reliable speeds as always. In terms of equipment, I now have the E31T2V1 DOCSIS 3.1 modem (Technicolor version), same router (TM-AC1900 flashed to AC68U. The modem is good, but too bad I can't access the modem status page.

Update 8/25/19 - After disconnecting and reconnecting back for internet service, it seems that I got upgraded to 200/10 for free, not official since rate cards still states 100/10 for standard. Not too sure why that happened, but I will take the free upgrade.

Update 5/19/21 - The whole pandemic situation has increased the use of the internet in general, but it remained stable for me during this whole time. Everything seems to work as usual.

Update 11/5/23 - There has been various upgrades in speeds, and Spectrum now is giving me a free upgrade to 500/20 for the same cost of $50/month, so I am not exactly complaining. However, reliability had not been the best compared to before, every once a while I do have to restart the modem to get internet back on.

mbreyer join:2013-11-14 Dayton, OH mbreyer Member 2013-Nov-14 2:26 am . sir that is the competition. they just aren't competing very well 2013-Nov-14 2:26 am: · hey mods ·
	TWC_User join:2013-07-31 Los Angeles ·AT&T U-Verse ·Time Warner Cable (Software) pfSense Humax BGW320-500 TP-Link EAP610 TWC_User Member 2013-Nov-17 12:53 pm Re: . said by mbreyer: sir that is the competition. they just aren't competing very well Yep, typical monopoly in the telecommunications. And the politicians just doesn't give a damn about it. 2013-Nov-17 12:53 pm: · hey mods ·
FreeBSDuser join:2013-05-15 Somers, NY FreeBSDuser Member 2013-Dec-5 7:06 am Alternatives Looking at your address, you may be able to get Sonic.net, DSL Extreme (resold Sonic.net), Webpass, and Earthlink Cable (resold TWC). 2013-Dec-5 7:06 am: · hey mods ·
	TWC_User join:2013-07-31 Los Angeles ·AT&T U-Verse ·Time Warner Cable (Software) pfSense Humax BGW320-500 TP-Link EAP610 TWC_User Member 2013-Dec-5 12:16 pm Re: Alternatives said by FreeBSDuser: Looking at your address, you may be able to get Sonic.net, DSL Extreme (resold Sonic.net), Webpass, and Earthlink Cable (resold TWC). I do know that sonic.net is available in my area, but I live 10000 feet away from the CO... I don't think I can get fast speeds from that range. 2013-Dec-5 12:16 pm: · hey mods ·
BBACIS Premium Member join:2002-11-23 Hope Mills, NC BBACIS Premium Member 2019-Nov-28 10:05 am Interesting to say the least 2019-Nov-28 10:05 am: · hey mods ·
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