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Review by jmschu02 See Profile

  • Location: Louisville, Jefferson, KY, USA
  • Cost: $172 per month
They know they are horrible, when they were InsightBB they were good
Connection Speeds aren't reliable, overselling nodes is rampade
Pray that you don't have to use them
Connection Reliability:
Tech Support:
Services:
Value for money:

I've been a loyal InsightBB customer for around 10 years, I have always used my own equipment. Although with Insight there were some bumps in the road after enough technical support calls a technician would actually resolve the issue. Sometimes it might of taken upwards of 2 weeks but never more than that.

With Insight's acquisition by Time Warner I now have been putting in technical calls continually. My bandwidth is suppose to be 50.0 downstream/ 5.0 upstream. However, since my node has been oversold (told to me by multiple technicians/and phone support operators) I actually receive between 18.4Mb/s down and 56.8Mb/s down it is much more common for the low side of this spectrum. My upstream is a solid 5.6Mb/s at all times.

I've now had 5+ on-site appointments for my internal network to be tested to prove that i've replaced all internal lines. My signals have been perfect every time I call or have a technician out. However, my speeds are still "fluctuating".

Finally after around 1 month of this back and forth they admitted that the issue is that my node is oversold and thereby overloaded. However, I was told within 1 month and 1 week they would break my node up into 2 nodes solving this issue. It has now been 2 months and 2 weeks, i've had to continually contact them (never the other way around). They are also now not showing up for my scheduled appointments...

I am at the end of my rope with them and will be moving to AT&T U-Verse although the maximum speeds in my area are only 18Mb/s they apparently actually give you the speed you pay for.

TimeWarner has yet to give my account a discount for the lack of meeting even the minimum required bandwidth for a 50.0 service which is 80% of the connection (40.0Mb/s)...For $172 a month to be jerked around like this, as well as my whole node being shorted on service is pathetic. It is worse than a snake oil salesmen at this point.

member for 18.6 years, 177 visits, last login: 216 days ago
lodged 10.2 years ago

DigitalTexan
join:2014-01-11
Waco, TX

DigitalTexan

Member

I understand the feeling...

I'm having similar, but worse issues with them. High packet loss caused by them overselling nodes in my area. Unfortunately, they're the only game in town. AT&T doesn't offer U-Verse, the fastest AT&T connection is a capped 6Mbit DSL line. I hope you have better luck than I do trying to get a resolution.
jmschu02
Premium Member
join:2005-08-20
Louisville, KY

jmschu02

Premium Member

Re: I understand the feeling...

Yeah, i've been through a ton of tech support at this point. I'm also having packet lose because of the node being oversold. AT&T U-Verse is in my town but only 16Mb/s which is nothing compared to the 56.6Mb\s I used to get before they messed up my node.