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I've been a loyal InsightBB customer for around 10 years, I have always used my own equipment. Although with Insight there were some bumps in the road after enough technical support calls a technician would actually resolve the issue. Sometimes it might of taken upwards of 2 weeks but never more than that. With Insight's acquisition by Time Warner I now have been putting in technical calls continually. My bandwidth is suppose to be 50.0 downstream/ 5.0 upstream. However, since my node has been oversold (told to me by multiple technicians/and phone support operators) I actually receive between 18.4Mb/s down and 56.8Mb/s down it is much more common for the low side of this spectrum. My upstream is a solid 5.6Mb/s at all times. I've now had 5+ on-site appointments for my internal network to be tested to prove that i've replaced all internal lines. My signals have been perfect every time I call or have a technician out. However, my speeds are still "fluctuating". Finally after around 1 month of this back and forth they admitted that the issue is that my node is oversold and thereby overloaded. However, I was told within 1 month and 1 week they would break my node up into 2 nodes solving this issue. It has now been 2 months and 2 weeks, i've had to continually contact them (never the other way around). They are also now not showing up for my scheduled appointments... I am at the end of my rope with them and will be moving to AT&T U-Verse although the maximum speeds in my area are only 18Mb/s they apparently actually give you the speed you pay for. TimeWarner has yet to give my account a discount for the lack of meeting even the minimum required bandwidth for a 50.0 service which is 80% of the connection (40.0Mb/s)...For $172 a month to be jerked around like this, as well as my whole node being shorted on service is pathetic. It is worse than a snake oil salesmen at this point. member for 18.6 years, 177 visits, last login: 216 days ago lodged 10.2 years ago
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