Review by n2ubp
Good "Faster than ADSL from Frontier"
- Location: Middletown,Orange,NY
- Cost: $41 per month (12 month contract)
- Install: about 14 days
Bad "online ordering was useless, multiple hand offs when calling help desk"
Overall "The fastest monoploy in my area"
|Pre Sales information:|
Value for money:
(ratings match consensus)
Ordered the 15mb standard package online with free install. They lost my order record and I had to call them 4 or more times to get things straightened out. Got passed around to multiple departments until we found some intelligent life that knew how to handle the situation. Voice phone line quality for help desk extremely poor, full of noise, static, like you were in the middle of a lightning storm. More time on hold than talking to people. Speedtest shows 16mb download speeds during the day but it goes down to 5mb during the evening when everyone is home and overloading the local circuit, meaning they have over subscribed the area. Still way better speed than Frontier ADSL. I will revisit DSL when and if they upgrade the local plant for faster speeds. Not sure if the TW 15mb package is worthwhile once the promo price expires.
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lodged 165 days ago