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Time Warner Cable page on DSLReports
Six Month Rating

Reviews:
bullet 3111 reviews (1818 good) (635 bad)
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Review by n2ubp See Profile

  • Location: Middletown,Orange,NY
  • Cost: $41 per month (12 month contract)
  • Install: about 14 days
Good "Faster than ADSL from Frontier"
Bad "online ordering was useless, multiple hand offs when calling help desk"
Overall "The fastest monoploy in my area"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

My Other Reviews

·Frontier Communi..
Ordered the 15mb standard package online with free install. They lost my order record and I had to call them 4 or more times to get things straightened out. Got passed around to multiple departments until we found some intelligent life that knew how to handle the situation. Voice phone line quality for help desk extremely poor, full of noise, static, like you were in the middle of a lightning storm. More time on hold than talking to people. Speedtest shows 16mb download speeds during the day but it goes down to 5mb during the evening when everyone is home and overloading the local circuit, meaning they have over subscribed the area. Still way better speed than Frontier ADSL. I will revisit DSL when and if they upgrade the local plant for faster speeds. Not sure if the TW 15mb package is worthwhile once the promo price expires.

member for 7.2 years, 532 visits, last login: a few hours ago
lodged 256 days ago

Comments:

frontierwins

@spcsdns.net

frontier is better

frontier has adsl and vdsl. their bottom dollar package blows TW out of the water!
brad152

join:2006-07-27
Phoenix, AZ

Re: frontier is better

If you happen to live somewhere Frontier has deemed profitable enough to upgrade, and being in NY it's most likely an ex-Verizon area.. aka good luck getting any upgrades there.
n2ubp

join:2007-07-13
Middletown, NY

Re: frontier is better

no, actually it went something like this: Frontier _> Citizens -> CONTEL -> Continental Telephone Company of Upstate NY -> GTE (pre 1980's). Middletown, NY was never Verizon.
bn1221

join:2009-04-29
Cortland, NY

Re: frontier is better

Frontier was resurrected from the Rochester phone company/Global Crossing
frontier has adsl and vdsl. their bottom dollar package blows TW out of the water!
n2ubp

join:2007-07-13
Middletown, NY
Reviews:
·Time Warner Cable
·Frontier Communi..

Re: frontier is better

In my area Frontier offers 3.7mbps/.5 ADSL service only, as max from fridge size box on the street corner. The best it can chug out is 2.7/.4 mbps. Frontier help desk says no plans to update ten year + old technology. Maybe when they fix all the problems in West Virginia they will come back north.