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Review by Hawk See Profile

  • Location: La Quinta, Riverside, CA, USA
  • Cost: $235 per month (month by month)
  • Install: about 1 days
Stable Product
Way too expensive for what you get
Consistent 60/5 Speed
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

CUT THE CORD - Too Expensive for what you recieve.

member for 20.5 years, 6414 visits, last login: 22 days ago
updated 4 years ago


Anonfc531
@2606:6000.x

1 recommendation

Anonfc531

Anon

thieves

We purchased a TV/Internet package for $120 or there about per month and set up payment via debit card to automatically go out each month. All good so far. 1 month in a second payment went out of our bank account in addition to the contracted payment for $89 - nowhere did this show on our TWC account, customer service were useless and after this happened three times in consecutive months - in addition to our regular contracted payment - I contacted the bank and they advised to cancel the card (at great inconvenience as we had to revise all payments to a new card). We DID NOT set the new debit card up with TWC but instead logged in every month and paid the contracted amount. Still no customer service solution but at least by cancelling the card the theft from our bank account stopped. For a few months anyway as several months later and having only used the card manually online each month to pay, the payments (now $95) started to appear again. Once again customer service useless and the rep that sold me the package hasn't solved it either in 6 weeks and so we are left to visit their office with a year of bank statement to claim back the $800 or so that they owe us. USELESS USELESS USELESS.