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Review by billko See Profile

  • Location: Apalachin, Tioga, NY, USA
  • Cost Contract price not specified.
You're not making a deal with the devil.
You're making it with his brother.
It's the most unreliable service I'd ever encountered, and the customer service is brain dead.
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

I had issues with the modem constantly disconnecting. Knowing it was a networking issue and not something on my end, but having to play the game anyway, they told me to bring in my modem for a replacement. I guess the modems the rent out are horrid pieces of junk because there was a line out the door of customers who had modems that all magically failed on the same day.

While I understand that they have to read from a script, you'd think they might not be completely brain dead and maybe figure out that, after the third or fourth person that they told the to bring in their modem for an exchange, they would get the idea that it might not be a customer issue? I mean, obviously, out of the 30 or 40 people waiting there, a few of them had the same support person?

member for 16.6 years, 208 visits, last login: 4.7 years ago
updated 9.7 years ago


why60loss
Premium Member
join:2012-09-20

why60loss

Premium Member

Welcome to time warner cable

Best of luck to you, Have had Comcast now for almost 7 months and while far from perfect is not nearly as bad as time warner cable.

tonytony1
Premium Member
join:2011-05-21
New York, NY

tonytony1

Premium Member

modem issue time warner nyc

Last week they were several thunderstorms in my area, my internet connection stop working,
I am using time warner cable NYC,
I have a modem (A) that is connected to my router and to that router direct Ethernet wire to my laptop, and my desktop. wireless to my Wi-Fi extender, for my cell in another room, I was able to connect my laptop directed to my modem too, since the modem has 4 Ethernet ports, my laptop has a USB to Ethernet adapter that adapter has to lights one that says 100 mbps and the other one 1000 mbps, always when I connect my laptop to my router the 100mbps lights, but when I connect directed to the modem the 1000mbps lights.
Anyway I called customer service and they were telling me that when they send a signal to the modem they see that everything is fine and that the thunderstorms do not had anything to do with me not having ,internet, so if I want to for a worker to come and check it up and if nothing is wrong with the modem I will be charged, so I said not I will got to the time warner office and get a new modem.

I got a new and different modem, modem(B), well I had to call again customer service since my speed was to slow, and yes my internet was working, so something was wrong with modem (A), and I have now different problems with this modem (B) I can only connect one device to it,
If I connect the router to the modem and laptop to the modem the laptop is not working (no internet) but if I connect the laptop to the router it will work? The customer helper was telling me to disconnect the router and restart my laptop and connect the laptop to the modem but not the router so I did that and finally my laptop connected to the modem (B) was working but my router was disconnected, and for my surprise, the connection light on my Ethernet adapter was 100mbps, not 1000mbps like the other modem (A). So I think something is wrong with this new modem or from the office they don’t want me to connect more than one device, so I disconnect my laptop from the modem and connect the router to the modem and laptop to the modem so I can have my desktop connected to the router.
Anyone can give me and idea why it is like that? I was thinking in going back and get another modem?
jades
join:2013-04-01
New York, NY

jades

Member

TWC is the worst!!

You think your experience is bad? How about 3 outages every month? Longest outage lasted 6 days!!