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Review by gpfryguy See Profile

  • Location: Durham, Durham, NC, USA
  • Cost: $145 per month (24 month contract)
  • No Cap
Fast downloads, Good for multiple PCs, & Works 90% of the time
some channels do not display. PC TV mediocre, Connection losses during the day
It's the best of 2 evils in my area.
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

I signed up for the Triple play, digital cable, phone and internet. I also have upgraded the internet speed because I work from my home.

The order and install process was good. This was a pre-built home which already had cable.

I am renting the Internet modem, and cable box. Modem is a Arris TG862

I work from home, and I experience random disconnects through out the day. I have had many support calls, and when they test things, everything is good for them. They said they can watch the line, but I have not heard anything about it. I am also seeing the cable go out almost every morning around 1am.

The TV cable box is very slow. When I change channels, it is not instant. Sometimes it will take 30 seconds to load the channel. And then other times I can surf, and have to wait for the channels to show up. It runs on a Cisco and takes 5 minutes to boot. Like I posted in the good section, I am over all satisfied, but have to deal with some glitches. From others I have talked to in the neighborhood, it beats dish or other providers.

member for 9.3 years, 5 visits, last login: 9 years ago
lodged 9.3 years ago

ncted
join:2010-10-25
Durham, NC

ncted

Member

TWC sends modem reset commands frequently

A coworker of mine as documented TWC sending frequent modem reset commands to his modem which is probably the same thing you're seeing which is causing the service to drop out regularly during the day.

Not sure how TWC's cable TV boxes can in any way compare to Dish or DirecTV. You should actually try out the competition, as I have honestly found nothing nearly as bad as TimeWarnerCable Navigator.