Review by DMF3 Location: Dallas, Dallas, TX, USA Cost: $35 per month (12 month contract) Install: about 4 days Excellent CSR personnel Slow; sign-up system barely works If you have to have it you have to have it.

Pre Sales information: Install Co-ordination: Connection Reliability: Tech Support: Services: Value for money:

New account, set up online. Standard internet-only package, quoted at 15 mbps. Nominally $40/mo with $5/mo online order discount. My own modem (Netgear CM400). The sign-up screen says that I will receive email instructions within 48 hours on how to provision the modem. I did get a "Welcome to TWC" email, but three days later no instructions. So I call.

I have an order number from the printout of the order page. TWC tier 1 tech can find neither the order nor an account for me. She will talk to tier 2(?) and call me back in 20 minutes. 2 hours - no one calls. I call again and this time go to Sales. They can actually see the order; it is not complete and no clue why. So Sales completes the order and 25 minutes into the call I actually get an account number! Also a job number that tech can use for provisioning. He sends me back to tech, who initially cannot find the account. She asks where I am (he sent me to New York CS) and forwards to the correct tech department, who initially can find neither the account nor the job number. Finally finds the account, takes the MAC address, but there is option on the account to provision the modem. "What is the scheduled job for?" I ask. "For a tech to come out and complete the install IN A WEEK!" #$%*! Transfer back to Customer Service. She listens and immediately forwards to a tier 3 tech. Finally! Guy knows what he's doing, can see the modem and we provision it (takes about 15 minutes, though).

Finally online! Total phone time about 100 minutes. And this was supposed to be an automated setup ! All personnel are friendly, competent, and willing to help. It is the system that is messed up. Strangely, I would have said the same of TWC when I first used them 35 years ago.

I've had Comcast in Atlanta for years and am used to FAST internet. According to the speed tests, the "15 mbps" rate is optimistic. There are faster service tiers, but I'll be damned if I'm going to pay double the Comcast rates for 1/3 the speed. Not enough experience to rate service reliability.

I suppose there are worse ISPs, but I (fortunately) haven't had to use one. Value sucks, too. If you have an alternative, use it.

Jan-07-15

I'm getting a LOT of "unable to connect" pages. cbssports.com ?? These aren't timeouts; looks more like filtering.

Also, dnssearch (sp?) intrudes on occasion, but I see that there a fix for.

Jan-10-15

It *was* filtering - mine. I forget to enable HTTP in Peerblock.

Supposedly disabled failure re-direct, but can't tell yet how effective that is...

- Dennis

sparky007 join:2011-08-25 Phoenix, AZ sparky007 Member 2015-Jan-3 2:59 pm At least you got what your paying for.. TWC sounds like Century the missing link. I also was speaking with fools that use to respond to "Ding, Fries are done!!!" when I tried out there 7Meg DSL line that was lucky to see 900K. 2015-Jan-3 2:59 pm: · hey mods ·

snookeehook join:2015-01-14 Port Saint Lucie, FL snookeehook Member 2015-Jan-19 3:13 pm my e mail address where did my e mail address go and why is it not working and can it be fixed ifve had it for years and years 2015-Jan-19 3:13 pm: · hey mods ·

your comment..