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Member review of Optimum Online


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read 1363 reviews (993 positive) (171 negative)
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Six Month Rating

Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
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Value for money:


$67 per month avg ($29 to $168)

Speed test results 3 year trend
Review by gquiring See Profile
UPDATED: 292 days ago
member for 8.6 years, 3620 visits, last login: a few hours ago


Matawan,Monmouth,NJ
$50 per month (24 month contract)
"NONE worth noting"
"Slow service 1.5meg during peak hours"
"Always issues with speed and news server."
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings well below consensus)

    My Other Reviews·Verizon FIOS
    Terrible speeds. On average my speed during peak times is 1-3meg. OOL came to the house and refitted the coax connectors and swapped the modem. Nothing helps. The only time the speeds are good are in early in the morning. As the day moves on the speeds drop. Once 3pm is here the speeds are really slipping, by 8pm the connection is in the toilet.

    Forum posts from other areas are also having the same issues. OOL can't handle peak hours.

    Splitting the node is the only solution but that costs money. FIOS is available in my area. I may have to switch. I reported the issue almost 3 months ago and no improvements. Support has been very nice but they can't resolve the issue. This is not the first time I have had bad speeds, they had an issue a few years that took almost a year to resolve before they finally split the node.

    Pulled the plug and installed FIOS. Full 20meg pipe during peak hours.. Every evening my OOL speeds were averaging 1.5meg. I gave OOL several months to fix the issue and they did not.

    Followup comments:
    view ALL 48 comments

    jadebangle
    Premium
    join:2007-05-22
    Olathe, KS
    ·SureWest Internet
    ·AT&T Yahoo
    ·Comcast

    Thats normal for cable user

    Especially when you have many user trying to use connection that have been oversold or over connected...
    Your connection are shared in your neighborhood
    When you max out your speed, others around you are affected
    When others max out their speed, you are affected.

    I believe that cable vision of trying to compete with verizon fios of offering speed that they cannot hold is also contributed to slowing everyone down to a crawl...
    even with 10/1 it was noticeable
    cable is a shared medium... slow down and connection issue is considered the norm
    permalink · 2009-02-08 15:24:33 · Print · Reply to this
    adamski

    join:2006-09-30

    Re: Thats normal for cable user

    cablevision is lying! themselves spreading that BS rumor about "DOCSIS3 upgrade" only to postpone as long as possible inevitable - when everyone realized a simple truth that they are just oversold. in fact their 3-play promo was so huge of a hit they just don't have enough capacity. same happened to verizon when 2 years back they sold cheap DSL and then couldn't handle the volume.
    permalink · 2009-02-23 16:59:48 · Reply to this
    adamski

    join:2006-09-30

    CV rumor about "DOCSIS3 upgrade" - all lies!

    cable.vision is lying! themselves spreading that BS rumor about "DOCSIS3 upgrade" only to postpone as long as possible inevitable - when everyone realized a simple truth that they are just oversold. in fact their 3-play promo was so huge of a hit they just don't have enough capacity. same happened to verizon when 2 years back they sold cheap DSL and then couldn't handle the volume.
    permalink · 2009-02-23 17:02:27 · Reply to this
    Forums » comments on review of Optimum Online

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