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Member review of Optimum Online


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Reviews:
read 1362 reviews (993 positive) (170 negative)
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Six Month Rating

Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:


$81 per month avg ($29 to $300)

Speed test results 3 year trend
Review by bk9410 See Profile
UPDATED: 2.1 years ago
member for 6.8 years, 2718 visits, last login: 11 days ago


Yorktown Heights,Westchester,NY
Contract price not specified.
"Always connected and the speed is great."
"None"
"Great service. Service has never never been down. Great speeds."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

    I waited a long time for OOL to come. September of 2001 I received a letter saying it was available, only to be told that they made a mistake. September 2002 rolls arounf and I'm told it's available. But, wait, there's more to this story! On the day of installation, the field tech says that it's not available. I check the website a few days later and it says it's available. I call CV to confirm and they say, yes it's available. So, on that Sunday of install it was not ready to be rolled out and by Wednesday it was. Great customer service from CV! LOL. They finally came and I was so happy. The kid came and hooked me up through an old splitter from tat room and I thought I was ready to rock and roll. No connection. He had no clue what happened. He told me to call Microsoft. I then said to him, excuse me, can I sit there. I went to the device manager and enabled the network connection and then boom, it worked. Never again will I assume all kids know more than me about computers. LOL. Since September 2002, I have not lost OOL once. The mail server goes out quite infrequently, but otherwise I give their service betwen good and excellent (closer to excellent). Customer service on the phone and online are great. I had some questions about the way OOL worked when I first and they gave me great answers. I'm very very pleased with the OOL customer service. I did look into the tweaks area and I've decided not to tweak my setting because I have been happy with them.Speed checks on the OOL servers are between 8,500 to 9,000 Kbps (down from 9,000 to 9,425 from September 2002 to December 2002). Speed tests to NAC.net are:

    Your download speed : 9034 kbps.

    Your upload speed : 950 kbps.

    Overall satisfaction is an "A"

    Followup comments:
    view ALL 4 comments

    Chris 313
    Come get some
    Premium
    join:2004-07-18
    Houma, LA
    clubs:

    Only a max of 10/1?

    If you're only getting 9/950, I suggest you reset your modem. The standard is 15/2 now.

    If you really haven't lost your connection once since 2002, I envy you. I've been down at least 2 times a month.
    permalink · 2007-10-01 09:44:21 · Reply to this
    Forums » comments on review of Optimum Online

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