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Member review of Optimum Online


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Reviews:
read 1363 reviews (993 positive) (171 negative)
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Six Month Rating

Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:


$81 per month avg ($29 to $300)

Speed test results 3 year trend
Review by ironwalker See Profile
UPDATED: 1.6 years ago
member for 8.2 years, 2487 visits, last login: a few hours ago


Keansburg,Monmouth,NJ
Contract price not specified.
"fast download and upload speeds"
"too many price increases"
"Its what is advertised,great for downloading and gameing,ahead of the other cabel isp's."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)

    From day one there hasnt been a problem here in my town with OOL.
    Techs have been helpful and fast service for outcalls.Level 1 phone techs are lousey.Communication with customers on outages are great and if ya call in any problems they may not even know about,it will be communicated via phone recordings on call ins.

    Im on my 2nd year with ool and the only problem ive seen are the upload capping,mail server and news server degrade in service.Spam in email accounts got worse.latencey and routing troubles arose.Price increases seemed to be at 40increases/year now(sarcasm).

    All in all for what i use it for its all good,im still happy but would like to smile more.

    edit;
    level 1 tech phased out so they say.
    Still no problems and area has been updated.
    Am now on Boost and triple play and a second number for dedicated fax line..........no problems at all and speed is as advertised always.

    Followup comments:
    Forums » comments on review of Optimum Online

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