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Review by focuser See Profile

  • Location: Elmwood Park, Bergen, NJ, USA
  • Cost: $45 per month
  • Install: about 1 days
Wilt Hillenbrand
The whole ball of wax!!
Avoid, if you have alternatives
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

I originally signed up back on 07/01, I bought a modem at the Wiz, and hooked it up, no problems.

Things have changed now, but after having the service for going on three years. I am happy with it. Granted the news server could use a lot of improvement, but for the few text groups I subscribe to, it is adequate. If you are into downloading binaries, then you would have to opt for a pay server, as the OOL server has a very low retention time, and a lot of incompletes.

There were some problems with the mail servers, but they seem to be more or less resolved. Customer service leaves a little to be desired, but overall the few issues I had were taken care of.

All in all it is a good service, all ISP's will have a hiccup here and there, but overall, the speeds are great, I've experience very little downtime, and any issues that I did experience were eventually resolved.

UPDATE:

Things have drastically changed for the worst, since my last review. Upload caps, download caps, DNS problems. Even without the caps, my speeds have been slashed by about 2/3. No improvements with the news server, and no one at OOL, seems to care, they aren't even acknowledging the persistent problems.

Just keep paying month after month, for a diminishing service. They are killing their biggest selling point, Speed. Outside of their "former" speed, they have nothing to offer.

I couldn't recommend this service to anyone at this point. I will be leaving, as soon as a viable alternative becomes available.

UPDATE:

Some improvements with the service, but nothing to get excited about, speeds are very inconsistent, good early mornings, really slow down during prime time, very little help from Technical Support to rectify this. Outsourced news server leaves something to be desired, but better than my last review. It appears the caps have been lifted, which is a positive step , e-mail has been trouble free for me. It is what it is, a pretty quick pipe at certain times during the day, if this is all that is available to you as far as broadband, then you can learn to live with it for now.

UPDATE: Been with FIOS for awhile, No comparison, If it is available to you, don't hesitate. Big improvement over TV, internet, phone, etc. Very reasonable pricing.

member for 22.8 years, 6508 visits, last login: 1 year ago
updated 10.4 years ago


sirsloop
Premium Member
join:2004-02-18
New York, NY

sirsloop

Premium Member

amen..

amen..