Review by JRW2 - Location: Port Jefferson Station, Suffolk, NY, USA
- Cost: $50 per month
Fast, but inconsistent so don't expect to use it... Though now at 16/5! Provisioned for 20/5... Their speeds can vary GREATLY in a day since most nodes are vastly oversold, VERY expensive. Not worth the money, but the only game in town. Avoid at all costs if you can. Rated the WORST ISP at delivering service.
| Pre Sales information: Install Co-ordination: Connection Reliability: Tech Support: Services: Value for money:
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I dumped cable for satellite because of the constant price increases, so it killed me to have to call them for broadband access. DSL in NOT available to me due to the fact that I am 19000 feet from the CO.
I got the service because dial-up was too slow.
When I originally signed up I was paying $29.95, because I do not subscribe to cable service. The offer at the time was a father's day special that gave me the self install kit with the modem and a network card, if I paid for a years’ worth of service in advance.
They gave me vouchers to send in as payment for the monthly billed amount, this was fine for about three months, then they raised the price to $39.95, no big deal, I had paid for a year, or so I thought.
First they wanted to cancel my service because I was NOT paying the full amount each month, several calls to customer service, I get that straightened out, or so I thought.
Then a few months later the price goes up to $49.95 a month, and after a few more months I get a disconnect notice due to non-payment.
Now I call customer service, explain that I have been sending in my payment coupons, and ask why they are not being credited to my account, the woman on the other end tells me that they are a little backlogged in crediting the vouchers to people’s bills.
NOW I lose it, I explain that they BETTER make a note on my account that I am paid up for the WHOLE year, and I better NOT lose service.
All in all I would say that they did NOT handle things well at all.
If I had a choice I would NOT subscribe to Optimum Online again.
They have a SECRET cap that is imposed for unexplained reasons that appear to vary from node to node. If you violate this secret capping limit, you ARE capped; they do NOT inform you that you are capped unless you discover it yourself. Then they read you the riot act and make you jump through hoops, and then they remove the cap. Not the kind of company I want to keep dealing with, but right now I have no choice. Also they advertise that you can get 10Meg down and 1 Meg up, but they neglect to mention that the upload side is only useable in short bursts and only for short periods of time, anything longer and you will be capped.
If you have any other options, I would choose them OVER OOL.
::: UPDATE 02/17/05 :::
Since Christmas cablevision has been having speed issues system wide on the download side that can cut your downloads to 1/3 of the maximum speed.
Calls to tech support have cablevision reporting no issues.
::: Update 03/02/05 :::
OOL has now come up with a new one; they now appear to throttle outside newsgroup downloads to 3K max after ten minutes. More on this as it unfolds.
::: Update 03/06/05 :::
They DO throttle, and this is under the pretext that they are exercising their rights under their TOS to protect the integrity of their network.
I was considering getting VoIP from them, but due to this they can forget it...
::: 3/08/05 :::
I forgot to mention in my previous update that OOL was ALSO having DNS issues, as of this post they still appear to be having issues. I have revised all of my categories to a "1" since that is what I feel OOL has reduced their service to.
::: 3/09/05 :::
Just as mysteriously as the throttling started it was removed today, yet OOL still denies that they ever throttled anyone’s download side bandwidth. On a related note, the DNS issue also appears to have been resolved. Let’s see what OOL has in store for tomorrow…
::: 5/09/05 :::
Though I am not experiencing this, there have been reports over the past few weeks that peoples upper download speeds have been halved, OOL still claims that this is normal download speeds and that anything more is just icing on the cake, and should not be expected as normal download bandwidth. They even have gone so far as to revise their speed test to make anything above 4Meg down seem to be screaming speeds, down from what was once 6Meg. Again, if you have other options, like DSL or FIOS, check into those BEFORE you sign up for OOL.
::: 7/11/05 :::
Well I have to give OOL one on this, while others were having speed related issues these past few months, I appear to have avoided them. I would still advise anyone considering OOL to look elsewhere, as this is most likely just the calm before the storm...
::: 11/16/05 :::
OOL recently put out a press release on new speeds and prices, problem is MOST if not all of the mentioned speeds will not be available for another six months! Bad propaganda move on OOL's part, right now it is just a promise, no one is reporting actually getting any speed boost. One thing they HAVE done is start moving people to QAM 256, which is suppose to increase available bandwidth on the node, and decrease congestion on the node.
::: 11/21/05 :::
I have seen my download side speeds drop by 1/3, similar to the speed drop I posted about last year at Christmas time. This only started in the last few days. I will be watching this closely...
::: 12/8/05 :::
The speed drop appears to be related to an overloaded node, which is exacerbated when children in my area are on vacation for the holidays.
On a happier note, I was just upgraded last night to 15/2 for free (Though I do believe that this is only because FIOS is due in my area soon), due to the fact that I am probably the only one in my area who has realized that they pushed through the upgrade, I am presently able to get the full 15Meg down.
::: 3/1/06 :::
Shortly after OOL started to upgrade people to 15/2, there were reports that the dreaded “capping” policy may have been canceled. Many people were reporting that they had been using the service for many days at full throttle without any ill effects. People were even using the new “Boost” 30/2 service at full speed with no signs of a “cap”. Things were starting to look up for OOL, until one day someone reported that they had been “capped” and this was a user on the “Boost” service too. As it stands now, it appears that OOL is still using the same capping algorithm to “cap” people, even the “capped” bandwidth limit is the same 150K upload pipe. So it appears that though OOL has opened up their network to a larger pipe, they still appear to be unable to handle the bandwidth.
::: 9/20/06 :::
OOL recently upgraded all Boost users from the 2Meg upload pipe to a 5Meg upload pipe, so for all the users of Boost this is great news, but only if you DON'T use it. Capping is still in effect in Optimum land, so a bigger pipe only means a faster road to a cap.
OOL is still having DNS issues, so most people have moved to non-OOL DNS servers. In my book, if they are still having DNS issues, what else is still having problems?
Speeds in my area still are variable due to what I believe is an oversold node. Oversold nodes are the norm in OOL land so just be aware of it if you are considering signing up for the service.
I am still awaiting FIOS in my area, so that I will be able to switch, and get away from the draconian “capping” policies of OOL.
::: 2/1/07 :::
The DNS servers have become so bad that people are advising all who read the forums here to use other avenues for DNS. One good note, no one on Boost 30/5 has reported being capped, so there may be hope for OOL yet. OOL Ultra appears to be in the testing phase, a few users have posted that they have it installed. 50/50 service would be nice, not sure of the price yet though, some debate on that.
::: 5/14/07 :::
Still no capping on the 30/5 service, though there have been users reporting caps on the 15/2 service. Ultra is still apparently in testing, and now is rumored to be business only for now. My attitude towards OOL service has not changed either. Avoid it if you have other options, and DON'T call tech support unless you are willing to play their games to get your problem resolved.
::: 7/28/07 :::
No big changes, issues abound on the network but they appear to be isolated as opposed to system wide issues. No change in capping, either they are no longer capping, which I doubt or the people who are getting capped don't know it or are not reporting it...
I can't report on the status of the OOL DNS servers as I have abandoned them a while ago. I am seeing what I believe to be congestion issues though, as I have intermittent stops and starts when accessing pages on the net.
::: 12/29/07 :::
Some good news and bad news to report. The good news is that capping appears to be a thing of the past, no one in the past year has reported a verifiable case of capping. Many people have “tested the waters” so to speak to see if they could get capped and none of them have been capped.
The bad news on the other hand is quite bad, the yearly slowdown of the network is back with a vengeance, and I will opt that it is system wide this time. A lot of people in different areas are reporting speed drops to half or one third of what OOL advertises. A slowdown at this time of year is somewhat expected, considering all the “kids” who are home from school for the holidays, but these kinds of speed drops are unacceptable, and should not be tolerated. No reports of these types of speed drops in “FIOS land”. As such my overall opinion of OOL has not changed, get it if you must, but expect issues, and avoid it at all costs if you can.
::: 1/23/08 :::
The bad news continues, the yearly slowdown of the network is still with us as of this date, and it appears that it is system wide. A lot of people in different areas are still reporting speed drops to less than one third of what OOL advertises. A slowdown at this time of year is not normal, considering all the “kids” are no longer home from school for the holidays, these kinds of speed drops are unacceptable, and should not be tolerated, yet OOL appears unfazed by the numerous complaints, blaming it on the user's network, PC or the router they are using. As such my overall opinion of OOL still has not changed, get it if you must, expect issues, and avoid it at all costs.
::: 2/29/08 :::
The speed issues continue, and I am not alone in this. Many users across the OOL network are reporting severe speed issues with both tiers from OOL.
I myself have been upgraded to BOOST by OOL staff while they work on my speed issues. I have seen my speeds drop to as low as 1.5Meg during tests with OOL techs. Even with BOOST I still see speeds that are as low as one third of those offered in the tier.
::: 07/22/09 :::
Nothing new to report, OOL is still the same old OOL I have reported about for years now. Sad thing is, I am stuck with OOL because my locality has not been bribed properly to allow Verizon to install FIOS.
One nice feature to report on is the inception of OOL Ultra, 101/15 Meg service.
It comes with a poison pill though, a $300 "Activation" fee!
The yearly Christmas slow down of the network is still a reality, and starts just before Thanksgiving and lasts until late February to early March.
No other big changes in my service either...
::: 1/2/2010 :::
As expected, the slow down I see every year starting around Thanksgiving, has appeared again. If nothing else, OOL is consistent in its mediocrity...
What I find galling, is that fact that they THINK they are delivering a great product.
Another irritating thing about OOL is that you can NOT nail them down as to what you should be able to expect, as a MINIMUM from them.
::: 12/13/2010 :::
As expected, the slow down I see every year has started.
OOL is STILL consistent in its mediocrity...
You still can NOT nail them down as to what you should be able to expect as a MINIMUM from them. They have other speed levels, but I think paying more for the same poor service is just a waste of more money.
::: 6/24/2011 :::
As usual OOL still cannot provide consistent speeds. I subscribed to the “Samknows” project for the FCC, essentially they sent me a new router with special code that tests the service all day and reports the results to their servers. I get a monthly report of the results and I can go to a website to check the statistics too. Every day I see the same general results for my service; the speeds start out at about 15Meg and then consistently drops until they bottom out at 2Meg. Now if this was a rare occurrence or the speed drops happened at random times throughout the day, one might attribute it to loading that can occur on a shared network, such as OOL offers. The problem is, the speeds vary at exactly the same times every day. Every day I see the charts show my speeds are testing at about 15Meg at 2AM, and they slowly drop from then until it bottoms out at 2Meg around 6PM. I’ve essentially given up trying to complain about my speeds, since they refuse to admit the network is heavily loaded most of the day. No amount of proof seems to sway their claims that they see no issues with my connection.
::: 12/28/2011 :::
As expected, the slow down I see every year has started. It did start a little later this year, but like always, it did happen.
OOL is STILL consistent in its mediocrity...
CV/OOL took a beating in the FCC results, coming in at dead last as the worst ISP at delivering on “advertised” speeds, for most of the day they delivered the slowest speeds, percentagewise, of any ISP out there.
OOL response to the report was to up the “provisioned” speeds for every user, regardless of speed tier. Sounds great, except they didn’t change the “advertised” speed tiers, so this gives them a better appearance in future reports, but they still have issues delivering the new speeds.
::: 01/11/15 :::
I've been asked, numerous times by this site, to update my review. Not much to add, the over provisioned speeds have had the desired effect, the speed tiers appear fast, but slowdowns still happen with regularity. Now it seems that throughput goes into the toilet after midnight, yes, I'm up past midnight on many nights. You will be surfing at a reasonable response from sites, and then like someone put the choke on the internet, all sites, and I do mean all sites, appear to have been slowed down, it is like they all cut speeds by half. Quite annoying to say the least...
::: 07/17/15 :::
The previous complaint has now gotten worse, only earlier, and still with regularity I might add...
My new pet peeve with OOL/Optimum/Cablevision is their advertising of Optimum wireless access, they make it seem like you can go anywhere in their footprint and connect with ease and surf. The reality is quite the opposite. If you can find an area with a signal, you had better hope it is a strong one, with full bars on your device, and if you get a signal, don't move, not even an inch or you may loose the connection, seriously. Your device will show a reasonable connection, like three out of four bars or two out of three on your Iphone, but you will just spin away trying to connect to anything, I'm talking zero throughput. That's assuming you have waited long enough to connect and log in to their authentication servers. Then you are presented with overlay ads on your device, I thought this was included with my payment for internet access??? The reality is, you are told you are getting a platinum service, and you pay a platinum fee for it, but in many cases you are getting tin service..
As always, I advise you to use another service provider, if you have a choice, if not, be prepared to suffer at the hand of a mediocre service provider.
member for 19.2 years, 5749 visits, last login: 2 days ago
updated 8.6 years ago
1 recommendation |
Optimum Online SUCKSSS!!You are absolutly right brother I had them for 6 days and i was glad i did'nt cancel my DSL service with Verizon. Been have for six months now with Verizon. OOL's technical staff told me that my upload limit is 1 hour a month. Can you beleive that in the whole month 1 hour limit Otherwise I will be capped. Never go for OOL ever. | |
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1 recommendation |
Re: Optimum Online SUCKSSS!!This is why in two days I am getting Verizon FIOS installed. I'm sticking it to OOL because of their capping threat. | |
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Re: Optimum Online SUCKSSS!!well i have hade ool for bout 16 months, the first year i did get it at 29.99... but i do have all 3 from them, phone,tv cable and internet. i now pay $160 month for all 3, witch is starting to get to me.. i like the connection it is very fast, but scared to get dsl cause im a gamer and cable is where its at.. | |
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OOLTech 610
Anon
2005-Mar-2 10:32 am
Re: Optimum Online SUCKSSS!!Well keep in mind that Optimum Online is for entertain ment uses only. If you are uploading, you can stick with DSL. The upload limit is for 4 hours and when you are limited in upload, you are limited to 150 kb which regular verizon 29.99 plan, your upload is 128k. I think sometimes OOL customers get so spoiled with their speeds. Everyone else that would switch from RR or Verizon so not complain.
In my opinion from a technician's standpoint, if your complaining because you are using the service, please cancel your service. Do not waste our time and your time with your childish stories.
As for the guy with the billing issue.... I dunno what to tell you. Stick to America Online 4.95 plan. | |
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| | | | JRW2R.I.P. Mom, Brian, Gary, Ziggy, Max. Premium Member join:2004-12-20 La La Land |
JRW2
Premium Member
2005-Mar-6 11:48 pm
Re: Optimum Online SUCKSSS!!said by OOLTech 610:
Well keep in mind that Optimum Online is for entertainment uses only. Where did you come up with that load of BS, OOL is like a phone line into my house, a SERVICE I pay for... A video game is for ENTERTAINMENT!! | |
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| | | | WileECmindtaker, macky cat, etc. join:2002-02-07 Yonkers, NY 1 edit |
to OOLTech 610
response to OOLTech610:
I never heard anything so stupid in all my life. You are not a technician, if you think you are. You are a (badly) trained monkey. I gather from the drivel you spewed in that response, you couldn't figure out how to escape a paper bag. Please, stick to bananas and flinging poo. | |
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to OOLTech 610
"entertainment purposes only" ?????? What is the matter with you? To let you know, a high speed internet connection is just as valuable and important as a phone line.
Keep your comments to yourself. | |
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| | | | dstrouth Premium Member join:2002-12-05 Wise, VA |
to OOLTech 610
Well keep in mind that Optimum Online is for entertain ment uses only. If you are uploading, you can stick with DSL. Entertainment.... Yeah... If I upload my baby pictures to let my family overseas in the military see them... I get capped.... Thats entertainment for me and my family... and still get capped... Thats crazy!!! | |
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| | | | mmI Did It My Way Premium Member join:2001-04-07 Summerville, SC |
to OOLTech 610
You don't have a clue on your silly comments. OOL keeps taking things away and NEVER informs the customer. Do you think it is ethical to take something away and without notice? They never sent anything in their bills or emails. They just take it away and DENY it in some cases. This new download throttle is a good example for denial.
Just like the LIES the Dolans say about the West Side Stadium is the kind of company to NOT be proud of.
Their DNS servers have been severely crippled for days now yet their own status page denies it.
CableVision stinks as a company. | |
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| | | | | compitaliaVerizon Fios Here I Come join:2004-12-12 Wantagh, NY |
Re: Optimum Online SUCKSSS!!Im getting my Fios installed in a week... Goodbye Cablevision FOREVER! | |
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Re: Optimum Online SUCKSSS!! WTF? 16KB/Sec Umm this is Cable? | Help! Someone stole my cable modem! |
My speeds download speeds are down below 200KB/sec for most of the day...This has been going on for 4 months..Tech Support never sees any problems, and their Service Techs who came to the house never had equipment to test my cable properly. They tell me on the phone that 200KB/sec is acceptable download speed...Ummm 150x dial up??? How is 200KB/sec 150x dial up..20 calls and 6 techs later they finally may have pinpointed the problem.(was told the problem has been traced to the commack area) For anyone near ronkonkoma, if your speeds suddenly go up tomorrow, you can most likely thank me for calling tech support every night, and threatening Cablevision with a report to the better business bureau. There comes a point where they have to be help responsible for not providing the service we pay for. My complaints come from 4 months of speeds lower than 1000 kbps(under 100KB/sec download speeds at times). Their tech support is horrible, and have not once helped with my problem, and seem ignorant to any previous calls about the same ongoing issue. We pay for 2 modems in the house so we can use more bandwith, yet there isnt even enough to run one modem at 200KB/sec I would recommend dial up before I would recommend Optonline. The second Verizon offers FIOS in this area I will switch, and will make it my mission to get all friends of mine to also make the switch. Cablevision has been making too much money off of Long Islanders for too long. Finally we will have some retribution for the years of overpaying for subpar service. Watch how many Optonline customers switch to Verizon... Attached is my download speed from saturday night..The dial up modem would have won that night... | |
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to slogun1
2 months ago I called OOL and told them Verizon is running fibers up my street. They are going to give me 15MB for $44.95.
If you want to keep me as a customer you'll give me a price adjustment since I'm paying you $49.95. And since you lost me as a TV customer you may want to try and keep me as an internet customer.
The rep said please hold and I'll transfer to a department that could handle my complaint... a few seconds later I was transferred... to the disconnect department. That was there response, they could care less.:(
Well after I got up and running Verizon FIOS 15MB service my call to the OOL disconnect dept they where NOW willing to adjust my bill... too late.
Cablevision and OOL are still their old arrogant self.
Cablevision! Verizon is a few months away from video TV service... tic-toc, tic-toc, tic-toc. | |
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Re: Optimum Online SUCKSSS!!That's actually pretty funny..they connected you to the disconnect dept. | |
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hahaILoveIt
Anon
2005-Jul-15 4:54 pm
Re: Optimum Online SUCKSSS!!That is funny, I hope that continues for alot of customers! Great story, as they lose customers like you for being too arrogant, they're just giving customers away. Too bad, as they now have to $pend truckload$ of money equivilant to a house mortgage to get a customer such as you back on tv advertising to the broadcast networks: abc,cbs,nbc,fox,etc,etc,etc! Some advertising is pooled by time warner, cox and cablevision as the 'ok cable' campaign to save money, but cablevision does their own partnering and advertising that is entrenched but it still takes money to maintain that acquisition of customers. Dunno, I've seen a load of cable truck rolls to my block recently.. then more than a few satellite dish installs thereafter. So its not just internet customers they are losing, its tv customers too. They keep claiming that they're gonna put that 50/50 megabit service in place soon, yeah beliver that crap if you want to like all the lies and deceptions of a once proud company.. don't take the crap from cablevision that they spew as if it were 'from the word of god' Oh, the throttled speeds are normal; no they're not, either its the result of oversold NODE management, or they just want to save money by delaying upgrades and keep bandwidth wholesale costs down for as LONG as possible. Ya know what! I hope they do.. when interest rates go up and they have to borrow the money to get new equipment, they'll totally screw themselves over and can join adelphia in the list of cable company bankrupcies. Just dont' let them save money on your back! The customer is ALWAYS RIGHT! | |
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Wow What a technician. ooltech610 if you were trained at OPTIMUM ONLINE then it's not your fault. Your intructers were monkeys to train you like that. This is not how you speak to customers who wanted to switch to you. What do you mean entertainment. If I have been said I am getting 10 down 1 up means atleast after all the over heads I should get atleast 6 down and 800 up. But after getting that I am capped? When I am paying my bill in full why there is a limit then? Hope to see Cable Vision(OOL) go bankrupt soon. | |
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Upload capThink u r one of the unlucky ones... I really doubt your upload have been capped because you have been uploading for an hour at full speeds. I for one is very pleased with the service, I upload files up to 700MB to my friends a couple times a month, at 110KB/sec for an hour straight each transfer, never gotten capped. Maybe you, like many others i believe, haven't told the whole story and maybe you have been capped for uploading over 5-6+ hours full speed. OOL just doesnt cap you for uploading 5min or 30min or even an hour... | |
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| RRNYC join:2001-01-05 Bellmore, NY |
RRNYC
Member
2005-Jul-11 11:15 pm
Re: Upload capforget the upload speed.. the service went from 10/1 to 6/1 and is now somewhere around 4-5/1.. When you call them they say. the speeds is the same and it's still faster then DSL so what are you worried about..I also took OV and a week after they came and installed a new modem it went bad and I had no web or phone service..they said well it will be two or three days till we can get someone there to change the modem. I LOVED the service for the first few years but the last year it has gone down hill. I never thought I would leave but I did jump ship to Fios.. | |
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Re: Upload capI've had great speeds, but i would also jump to FIOS when its available, but who am I kidding, FIOS in hudson county, NJ, LOL.. not for another 10 years | |
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| | | RKA join:2003-06-30 Howell, NJ |
RKA
Member
2005-Jul-14 6:32 pm
Re: Upload capwuts FIOS? | |
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RKA |
RKA
Member
2005-Jul-14 6:30 pm
ool sucks!Well i been with OOL for 4 years lately I've been losing connection while having more than 3 MSG programs online or having my game opened with MSG program. Another thing is I've been getting horribly bad pings with in EAST COAST servers pings around 100+ who in the hell gets 100+ in your own location EAST COAST I hit 500 last night playing BattleField 2. Technical support suck I know more than them. Yes they are throlling your cable m0odems so avoid. it's expensive and its been very bad lately. Go with DSL for these reasons: You have wut they tell u ex: 6mb/800 In rush hours like 5Pm Cable line is shared so ur connection goes away. For DSL its urs! it will not be shared. Price is good ...u know to download songs still good its not like if it matters bc ur downloading from a guy and that guy con only let X ammount of speed so doesnt matter. DSL upload is close to a cable upload only 300kb below not even CABLE is 1 MEG DSL is 800KB....DSL has nice pings to any side of the world. Or you can defenetly go with COMCAST Cable not as fast as OOL but OOL sucking lately so COMCAST beat em up. and I HAVE SEEN PEOPLE HIT 0 PINGS in games so even better GG OOL | |
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stc37 join:2005-09-18 Glen Cove, NY |
stc37
Member
2005-Dec-8 9:02 pm
suggestion..Wow. So very bitter and negative. Maybe it's justified. Either way, you aren't happy, and you seem stressed.
DO something about it!
Focus your energy on Verizon.
Don't relent until they can hook you up with one of their internet services. Use your persistance to make yourself happy.
English (Downstate) 890-1550 Monday - Friday 8:00am - 6:00pm EST
Center for Customers with Disabilities 890-0550 Monday - Friday 8:30am - 5:00pm EST
Maybe it's OOL, maybe it's not. I'd imagine that even if it wasn't, I doubt that you'd believe it.
You pretty much broadcast any negative (real or imagined) OOL service issue you or anyone else experience...
"::: 5/09/05 :::
Though I am not experiencing this.."
My question is, why stop at just blaming them for all of your network fluctations? Blame them for the merciless slaughter of kittens! Blame them for that burning sensation! Blame them for Alan Thicke!
Best of luck!
/When a review starts out with a fit over voucher coupons...sheesh // ..ufia | |
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to stc37
Good and bad thingsWell i just got the OPTIMUM BOOST. averages 28mb/s down and 3.8 mb/s up. but there is a big BUT... EVERY SINGLE PORT BUT 25 and 80 are blocked. anybody have any suggestions or ideas how to go around this ? and don;t tell me DSL that is just not fast enaugh. | |
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Placer
Anon
2006-Nov-29 3:40 pm
response to OOLTech610:lmao,i knew their Techs come in here and stick up for their BS services. why lie and say you DONT cap us? WHY? why all the lies though? oh yeah thats right,because we PAY. OOL is weak. | |
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JohnBx
Anon
2007-Feb-26 4:40 pm
No Cust Svc. E-mail virtually unusableOptonline spam filters are so rigid that people can't white list valid e-mail addresses. I can't send e-mails to my friends!!! On top of that, the Optonline customer service never answers my e-mail and I've been unable to talk to a real person to solve this problem.
It seems that the only answer is to encourage everyone to dump Optonline and move to Verizon as it becomes available in our communities.
It's too bad because the Optonline products actually work OK. However, if you can't send an e-mail to an optonline user, what good is the service?? | |
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Re: Optimum Online SUCKSSS!!OOLTech 610:"I think sometimes OOL customers get so spoiled with their speeds."
If you call OOL users spoiled, then what do you call Japanese and Korean users connecting at 100 mbps down and up for half the price? | |
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| comp Premium Member join:2001-08-16 Evans City, PA |
comp
Premium Member
2007-May-15 9:26 am
Re: Optimum Online SUCKSSS!!compared to many other areas of the US. OOL is cheaper and much faster then almost everyone | |
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| | Rax Premium Member join:2003-11-13 Floral Park, NY ·Verizon FiOS
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Rax
Premium Member
2007-May-15 3:48 pm
Re: Optimum Online SUCKSSS!!maybe what speeds they offer is faster but not acceptable at all. below is a speed test in ny where i live and i have OOL boost which is 30 down and 5 up and look what i get. 16 down 3 up which sucks. i'd pay for business ool but it cost more than double with static ips and the speed is the same as regular boost with the same speed problems. | |
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OOLTECH610
Anon
2007-May-16 1:01 pm
Re: Optimum Online SUCKSSS!!Business OOL has the same policy as of home users. Just because your business doesn't mean your speed would be higher. All business is really that you can have a tech at your home within 2-4 hours. That's all really.
And again, Optimum Online does not cap, they Throttle. There's a difference. Now if you guys want to be stubborn and not know what the differences are, hey that's your problem.
And it's funny how the people that do get throttled, 97% of the time, they are doing something illegal. Uploading Warez etc etc etc. So why all the complaining? And the trained by monkeys comment, how uncivilized are you really? Typical talk from low class people. =) . I'm happy. For you guys not reaching those speeds
1) reset the modem
2) bypass the router (stop being stubborn)
3) call in, might be a signal issue
4) make sure you dont have p2p or spyware running in the background of your pc
5) replace modem
now if your throttled, tuff cookies. If you were uploading warez then you deserved it (which no one will ever admit to) | |
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| | | | Rax Premium Member join:2003-11-13 Floral Park, NY ·Verizon FiOS
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Rax
Premium Member
2007-May-16 11:30 pm
Re: Optimum Online SUCKSSS!!wow you are pretty rude but whatever you say must be right cause your OOL tech. i dont upload alot i dont use bit torrent or stuff like that i just play some games and surf the web and i never get close to 30/5 so what do you have to say about that since i dont use my connection much? it must just be the crappy service then huh ?
this is how much i uploaded and download this year so far which is nothing so your wrong and we are right about the crappy service.
2007 - DL: 46.00 GB UL: 13.90 GB TOTAL: 59.90 GB that sure needs to be throttled | |
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| | | DSun1010To Tired To Make Sense join:2001-03-23 Boonton, NJ |
to Rax
DO NOT use flash based tests on ool boost, they dont seem to work at all. If I use the normal speakeasy test i get like 20/2.6 but when i use the java based test from this site I get 24+ or so down and 4.6 up. | |
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| | | | Rax Premium Member join:2003-11-13 Floral Park, NY 1 edit |
Rax
Premium Member
2007-Jul-28 9:14 pm
Re: Optimum Online SUCKSSS!!My line was messed up and now i get over 30 mb and 4.5 up. If it stays close to this then i have to give it to OOL for the speed. edit THEY MESSED IT UP AND I GET CRAP SPEEDS AGAIN | |
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ool tech
Anon
2008-Jan-26 2:00 pm
disconnectnot reading all of the bullshit comments here but just fyi to the person talking about being transferred to the disco dept, thats the department that will adjust your rate and give special credits, no other department is authorized.
I dont know if you stayed on the line when being transferred or not, but if you did you were probably offered a deal for your business.
As for the speed complaints, its not a system-wide network failure or whatever you're saying. OOL is a hybrid coax-fiber network, with fiber up to the node. Your individual speed depends on how close you are to the node. The huge majority of customers have close to or sometimes over the speed limits (15Mb standard or 30Mb w/Boost).
Also, you all seem to shrug off the whole "they blame the router or my pc." - 90% of the time as a technician troubleshooting slow speeds, when I bypass the router or run an FTP check (non browser-based and not affected by slow ass computers), the speed jumps way up, and still people refuse to believe it. Its not easy dealing with pricks like yourselves on a daily basis, and trying to do the best you can while being limited by what you're allowed to do. | |
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| StreetSpiritThis spot reserved for Xenu. Premium Member join:2002-08-13 Roslyn, NY |
Re: disconnectOOL is a hybrid coax-fiber network, with fiber up to the node. True
Your individual speed depends on how close you are to the node. False (Confusing DSL and Cable again?)
Speed problems are plaguing many of our connections: True | |
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JRW2R.I.P. Mom, Brian, Gary, Ziggy, Max. Premium Member join:2004-12-20 La La Land |
JRW2
Premium Member
2010-Dec-15 1:49 pm
No change.See this topic for how bad things get each year.. » And the slowdown continues.... | |
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Docsis 3 modem?Do you have a Docsis 3 modem? The slowdown issues shouldn't be happening anymore. As a D3 modem has 8 total downstream channels. | |
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| JRW2R.I.P. Mom, Brian, Gary, Ziggy, Max. Premium Member join:2004-12-20 La La Land |
JRW2
Premium Member
2015-Jan-25 11:15 pm
Re: Docsis 3 modem?Yes, have had it for over a year at least.... The midnight slowdowns are new wrinkle.... | |
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Re: Docsis 3 modem?Interesting, I wonder if it's sporadic noise, I had an issue with that back in December, had to get Wilt involved to fix it. | |
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modem feeyou forgot to add that standalone broadband subscribers have the $5 fee attached to their bills now I'm considering subscribing later this year.. but will probably want to buy a cheap d3 cablemodem instead of be hit by the fee.. any ideas on where I can get a modem that it will be worth it?
do they mess with customers who buy their own equipment? a list of low cost compatible modems would also help (8x4 channel bonding or better) | |
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