 Review by wjr110 
UPDATED: 2.2 years ago
member for 4.7 years, 1532 visits, last login: 29 days ago
 North Salem,Westchester,NY
 $50 per month
 "Speed, reliability, tech support helpful"
 "upload caps, no cheaper tier available"
 "Great service"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)
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Optimum Online advertises 15 mbits down, 2 mbits up, and I get the full download and upload speed. The connection is consistently up, so there aren't many complaints here.
For large uploads I limit the upload speed to 25KB/s to avoid getting capped. I suppose that is a negative, but it is negligible considering how great every other aspect of the service is. It doesn't really affect my overall experience.
I give the services a 4/5 despite the upload limitation because even with that, the service is better than basically any other residential broadband that I have heard of (other than verizon fios, of course).
Also, it is too bad that there isn't a cheaper, slower tier available. Most people probably do not need 15mbits down and 2mbits up.
Followup comments:  ace41690
join:2003-01-24
Northfield, CT | Capping Nobody has reported being capped in several months. It is possible that OOL no longer caps. | |
| njvictor
join:2007-08-13
Brick, NJ
|  gerat services - over all
 I had all three services installed almost 2yrs, and now 40 Hi-Def channels included... when I sat back and thought about it, I have io Fam, with over 180 channels, I look forward to my News 12,, I can order movies as I need, I even get some for free,,, along with my high Speed internet,, which has been working quite well,, with an added firewall protection,, built in,, and the phone, with 40 calling features including free 411,,,,, plus 1 box, my bill has been the same since, even after my promotion had ended,,, I don't understand what people are complaining about, I get the same bill each month, unless I add something or remove it,, they call it partial month billing, ok, so what's so hard about that too understand..?? your paying for services that you have used at the time, and.....??? they have customer service open 7days a week 24hours a day..? where can you go for that..? allways someone to talk to..?
I have other friends who jumped over to FIOS,, one mishap, they don't disclose is the taxes and surcharges on everything, the video,the internet and the phone,,, they tax you on all 3 services,, oh, and get this,, the Box, they mount on the house,, needs electric to run,, it goes in to your electric,, and you have to pay taxes and surcharges on that to...? so over all wheres the savings there,, verizons customerservices is allways on hold, never there after 6pm,, differn't stories each time..? when I ask about my bill ..? after this mess, they switched back to Cablevision,, other who live in Comcast , went back to them as well.. with those 2 companies, at least you know what your getting for your money.. both cable companies only charge taxes on their equiptment and video,,, why would anyone switch ...?? stay with what you have and work it out,, who wants to sit around all day to have the phone company all day for an install.. ? | |
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