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Member review of Optimum Online


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Reviews:
read 1362 reviews (993 positive) (170 negative)
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Six Month Rating

Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:


$81 per month avg ($29 to $300)

Speed test results 3 year trend
Review by JoeBubba See Profile
UPDATED: 1.7 years ago
member for 2.9 years, 366 visits, last login: 2 days ago


Farmingdale,Nassau,NY
Contract price not specified.
"VeryReliable"
"Customer Service is Hit & Miss"
"Very Satisfied"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)

    01/23/08 Update - Still happy as a clam with all things Optimim. Got all 3 serives and no issues yet for me in 7+ years now.

    ***********************************************************************

    Been a customer for over 6 years now and have no major issues. The only knock is that Customer Service is hit or miss.

    Followup comments:
    view ALL 4 comments

    BLUNTED 1

    join:2003-11-13
    Floral Park, NY
    ·Verizon FIOS
    ·Optimum Online

    1 edit

    Good/bad area

    Your area must be good then because in my area your not going to get anywhere close to the speeds you are paying for. You get about 50 % if your lucky and that IS with Boost so check reviews for your area before signing up because you might not be happy if you are looking to get advertised speeds that OOL will not provide in oversold areas.

    If Verizon Fios is in your area as well as OOL and you want a stable connection go with fios and you will be way happier with that.

    Now if you dont care if the speeds drops below 50% of what your paying for then get OOL for the extra features. It seems as if everything with OOL is hit or miss which is not good
    permalink · 2007-07-19 17:30:16 · Print · Reply to this
    JoeBubba

    join:2006-11-20
    Farmingdale, NY
    ·Optimum Online

    Re: Good/bad area

    Why would I change if I am happy?

    Besides, I have had VZ wireless and phone service in the past and their customer service (imho) was horrible. I would never go back to them.

    I have these phone wires that cross over a section of my back yard. Last fall for some reason they started to sag to the point where I could touch them. I called VZ because they owned/maintain the lines and because I was not a VZ customer, they would not send anyone out to correct the issue. It took 4 calls and the threat of a lawsuit if one of my kids got hurt to finally get them to come and correct the issue.

    I am staying put.
    permalink · 2007-07-20 09:28:13 · Print · Reply to this

    BLUNTED 1

    join:2003-11-13
    Floral Park, NY
    ·Verizon FIOS
    ·Optimum Online

    1 edit

    Re: Good/bad area

    Hey i understand what you mean because i am being treated like garbage with Optimum Online and there bad service which i am only getting half of what they offer and horrible tech support for about 2 months to get anything fixed and its still not fixed yet.

    When i change to verizon i'll see who treats me better and gives better service but i hate OOL because of the hassle they put me through and i want to change to see what is better about both ISPs.

    If mine was a bit better and didnt lose 10 mb download during the day it would be fine but in the day it drops to 14 to 18 mb down which sucks for boost.

    Enjoy it while its good !
    permalink · 2007-07-21 00:18:42 · Print · Reply to this
    JoeBubba

    join:2006-11-20
    Farmingdale, NY

    Re: Good/bad area

    Thanks. Good luck to you as well.
    permalink · 2007-07-24 10:28:45 · Reply to this
    Forums » comments on review of Optimum Online






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