 Review by kdshapiro 
UPDATED: 197 days ago
member for 9.6 years, 2711 visits, last login: a few hours ago
 Eatontown,Monmouth,NJ
 $200 per month
 about 1 days
 "Very fast speed and above average reliability"
 "Telephone help line routing system is frustrating to use"
 "Very satisfied with overall service"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)
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May 2009:
Triple play recently ended, No major outages to speak of since last review. Speed is consistent. Thinking of ordering ULTRA.
Dec 2008:
It's been about 7 months since the account has had the triple play for $185.
OV quality has been excellent. Internet service with Boost has seen a upload speed bump from 4.6mb to 5.2mb.
OOL for the last several years has had excellent uptime records and service since last review has been excellent.
Area has had a number of power outages and the cable modem is protected via ups. However, Cablevision should throw the battery pack into their VOIP modems for free, for those customers whose equipment is not protected. Why do they make you spend $40 on a batter?
May 2008:
Got OV, ported one copper number to OV, Cablevision gave me Triple Play. Installation went without a hitch. Tech found issue in feed to house from box and reran feed. Cablevision came a few days later to bury the cable. Netting everything together saving about $30/month.
Speeds have been great, service has been great.
Prior review:
In the area I live OOL is the exclusive provider. So it's a good thing the service is great. The account has Boost for $10/month. Policies recently have changed to uncap downloads. Rumor mill has it uploads might be increased to 10mb. That's more upload bandwidth than I was getting when I ordered OOL 7 years ago.
At my current location I had OOL come out for service visits twice. Both visits were handled professionally, with the techs doing exactly what we asked. I've been to the walk-in centers a number of times for different reasons, they sales staff was courteous and handled the requests quickly.
I've never had a problem with tech support, and have used them a few times. They were always willing to help and were very courteous.
Biggest complaint is with the telephone routing system, thank goodness I don't need to use it often.
Bottom line: TV and internet cost $195/month with gold package, Boost, 2 non DVR converters and 2 DVR converters. A bit pricey, but we are satisified with the service.
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