 Review by kdshapiro 
UPDATED: 118 days ago
member for 8.4 years, 2302 visits, last login: a few hours ago
 Englishtown,Monmouth,NJ
 $195 per month
 about 1 days
 "Fast speed and above average reliability"
 "Telephone help line routing system is frustrating to use"
 "Very satisfied with overall service"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
May 2008:
Got OV, ported one copper number to OV, Cablevision gave me Triple Play. Installation went without a hitch. Tech found issue in feed to house from box and reran feed. Cablevision came a few days later to bury the cable. Netting everything together saving about $30/month.
Speeds have been great, service has been great.
Prior review:
In the area I live OOL is the exclusive provider. So it's a good thing the service is great. The account has Boost for $10/month. Policies recently have changed to uncap downloads. Rumor mill has it uploads might be increased to 10mb. That's more upload bandwidth than I was getting when I ordered OOL 7 years ago.
At my current location I had OOL come out for service visits twice. Both visits were handled professionally, with the techs doing exactly what we asked. I've been to the walk-in centers a number of times for different reasons, they sales staff was courteous and handled the requests quickly.
I've never had a problem with tech support, and have used them a few times. They were always willing to help and were very courteous.
Biggest complaint is with the telephone routing system, thank goodness I don't need to use it often.
Bottom line: TV and internet cost $195/month with gold package, Boost, 2 non DVR converters and 2 DVR converters. A bit pricey, but we are satisified with the service.
Followup comments: | Forums » comments on review of Optimum Online |
|
Optimum Online
(65)
(26)
(56)
·
