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Member review of Optimum Online


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read 1296 reviews (965 positive) (153 negative)
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Six Month Rating

Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:


$74 per month avg ($29 to $200)

Speed test results 3 year trend
Review by ryeny3 See Profile
UPDATED: 1.1 years ago
member for 4.3 years, 22 visits, last login: 151 days ago


Rye,Westchester,NY
Contract price not specified. (month by month)
"Advertised speed"
"Actual speed"
"Worth a try."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

    My Other Reviews·Teleblend
    ·Nuvio
    ·net2phone
    ·Verizon FIOS
    Optimum Online ("OOL") advertises up to 5 times the speed of DSL (15 Mbps down), but OOL only guarantees a fraction of the promoted rate. Tech support told me that as long as my downloads were faster than 1.5 Mbps, OOL had met its commitment. Another poster reported the minimum as 2 Mbps.

    Unfortunately, my results were closer to the minimum than 15 Mbps. Although OOL had a great promotional price, I switched back to FiOS. While my FiOS plan has a lower advertised speed than OOL, FiOS has been much faster. Since many users report very fast OOL speeds and there is no long term contract, OOL is worth considering.

    Although I installed OOL, I gave the company a perfect score for install coordination. I would rather install a modem myself than wait for someone to do it for me.



    Followup comments:
    view ALL 2 comments
    njvictor

    join:2007-08-13
    Brick, NJ
    ·Cablevision
    ·Cingular Wireless

    added thoughts

    I have all three services installed almost 2yrs, and now - 40 Hi-Def channels included... when I sat back and thought about it, I have io Fam, with over 180 channels, I look forward to my News 12,, I can order movies as I need, I even get some for free,,, along with my high Speed internet,, which has been working quite well,, with an added firewall protection,, built in,, and the phone, with 40 calling features including free 411,,,,, plus 1 box, my bill has been the same since, even after my promotion had ended,,, I don't understand what people are complaining about, I get the same bill each month, unless I add something or remove it,, they call it partial month billing, ok, so what's so hard about that too understand..?? your paying for services that you have used at the time, and.....??? they have customer service open 7days a week 24hours a day..? where can you go for that..? allways someone to talk to..?

    I have other friends who had jumped over to FIOS,, one mishap, they don't disclose in full detail is the taxes and surcharges on everything, the video,the internet and the phone,,, they tax you on all 3 services,( based on useage ), oh, and get this,, the Box, they mount on or inside - the house,, needs electric to run **,, it goes in to your electric,, and you have to pay taxes and surcharges on that to...? so over all wheres the savings there,,

    Verizons customer services is allways on hold, never there after 6pm,, differn't stories each time..? when you ask about bill ..? after this mess, they switched back to Cablevision,, others who live in Comcast,areas, went back to them as well.... with those 2 companies, at least you know what your getting for your money... both cable companies your only charged taxes on their equiptment and video,,, why would anyone switch ...?? stay with what you have and work it out,, someone at either Cable company allways helpful or at least try...
    who wants to sit around all day to have the phone company all day for an install.. ? then have to deal with the bill... Verizon also charges to take their equiptment back,,, ask about that price...."
    ( thanks kevin+Lisa for that info... )
    permalink · 2007-08-30 22:32:02 · Print · Reply to this
    ryeny3

    join:2004-06-09
    Rye, NY
    ·Teleblend
    ·Nuvio
    ·net2phone
    ·Optimum Online
    ·Verizon FIOS

    Re: added thoughts

    1. I gave tech support for OOL a perfect rating.

    2. Neither OOL or FiOS added taxes or surcharges on my service.

    3. Although my OOL service was slow compared to FiOS, I recommended others try OOL. Many users report close to advertised speeds. Unfortunately, my service was not as fast as others received.

    4. I gave OOL a positive review.

    5. I reviewed OOL. I did not review Optimum Voice or cable TV.
    permalink · 2007-09-04 12:34:44 · Reply to this
    Forums » comments on review of Optimum Online

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