Review by Attack Gypsy 
UPDATED: 88 days ago
member for 2.5 years, 707 visits, last login: 1 days ago
 Bridgeport,Fairfield,CT
 $300 per month
 about 2 days
 "Stupid customer service scripts"
 "Poor service, moronic company management"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
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Update: Late August 2009
I got the Ultra High Speed Package when it came out. I had the speeds they advertised for about 6 hours. After that, it dropped to worse than Boost. After more than 10 calls, and 4 service appointments, still no resolution.
Am switching to AT&T U-verse next week. I can live with the slower speed, and the deal they offered me is less than half of what I'm paying now. Goodbye Cablevision. You sucked as an employer, and you suck even worse as a provider.
Update: September 2008
Had some small issues with the connection dropping. Suspected the modem and/or splitter, but didn't have the time to deal with it. Well, it died. At the worst time. I had dropped my cell phone, and had a tropical storm coming in. I call tech support, and got through in 5 minutes (hate their phone queue). I explained to them that I had worked for CV before, so he didn't bother with the garbage. he set me up with a same day appointment, and the tech was there in 2 hours. Tech replaced the modem and the splitter, and was good to go. No issues since then.
I used to work for Cablevision Tech Support. I originally got the service as part of an employee perk. Back then, I was paying about 25 bucks a month for 3 boxes, Optimum Online w/Boost, and Optimum Voice.
Now that I don't work for them, I can review their service
Speeds have been good. I do get the 5 minute maintainance cutoffs about 1/week around 2 am though, which is annoying, but understandable.
Optimum Voice gets static every once in a while. And the annoying calls from CV sales, but then, I have the whole package already?
Good service, poor customer service.
Followup comments:  
jwersan
R.I.P. Mom, Brian, Ziggy, and Max.
Premium
join:2004-12-20
Port Jefferson Station, NY
clubs:
 ·Optimum Online
|  Interesting..
That can't be so..
Everything OOL delivers is so "perfect"! 
To listen to the fanboys, this kind of thing NEVER happens, or is YOUR fault.
Reality is another thing, and OOL may be perfectly fine for most users, but those of us who know how to "measure" performance, know that OOL in many cases, falls short on delivering a consistent product.
--
RIAA/MPAA... Bite me!!!!
In constant search for intelligent life on Earth! | |
|  | Attack Gypsy
join:2007-05-10
Bridgeport, CT | Re: Interesting.. This is what I just got. The best in months.
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