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Member review of Optimum Online


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read 1363 reviews (993 positive) (171 negative)
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Six Month Rating

Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:


$68 per month avg ($29 to $168)

Speed test results 3 year trend
Review by LJGoose See Profile
UPDATED: 243 days ago
member for 1.2 years, 94 visits, last login: 81 days ago


Middle Island,Suffolk,NY
$59 per month
about 2 days
"Outstanding Speed, and Stability!"
"Tech-Support could use some improvement."
"Great service for the money. Very happy with them."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)

    I have been an Optonline customer now for about 10 years or so since it first came out at the Wiz off and on. When I first had service the speed that was offered was 10/1 which for that time was still great.

    Now I am currently on Boost with speeds over 30/5. Thats right I pay for a 30/5 connection and actually end up getting around 33/5. The service is outstanding! Others have asked me if I would switch to FIOS which is the competition around here and I say no way. Why should I go through the hastle of having FIOS installed when I get the same speeds with better reliablity for the same price? Besides I have never had any billing issues or other account related issues with Optimum.

    The only time I actually had trouble with the speeds was a few days ago. I was getting speeds of around 8/5 which I knew something was wrong. I gave them a call and they ran a few tests on my modem. The tech said that the signals looked a little off and urged me to stay on the line while I moved the modem to the main line. I said that would take awhile to do and that I think I could handle it myself and call back if there were any problems. The point is that the tech support is very dedicated to helping us.

    Later that day I ended up rewiring the coax in the house to make the modem have a dedicated drop. My speeds are right back up to over 30/5 and the signals are within range.

    UPDATE 3/4/09: I now have a line monitor running. You can view it at the following links:
    »ny-monitor.dslreports.com/r3/cri···ange=d:w

    »64.81.79.40/r3/cricket/grapher?t···ange=d:w

    UPDATE 3/29/09: Here is the latest speed test I have ran. »www.speedtest.net/result/439696351.png
    Now I am having an issue with my ondemand video. I put in a call to cablevision yesterday and they are sending a tech out on Tuesday.

    UPDATE 3/20/09: Tech came today and everything is all good. It was a bad splitter. I feel stupid now. Everything is good.

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    Followup comments:
    view ALL 2 comments
    AlanG

    join:2009-03-21

    Cablevision is slow in the Bronx and they wont fixit

    »www.speedtest.net/result/441323886.png

    They continue to oversell their service. They seem to have no interest in fixing it.
    permalink · 2009-03-31 07:04:45 · Reply to this
    LJGoose

    join:2008-08-31
    Middle Island, NY

    Re: Cablevision is slow in the Bronx and they wont fixit

    Have you checked all your connections? Have you had a tech come out at all? I am sorry to see your speeds that really stinks and I hope you get it fixed soon. Are you boost?
    permalink · 2009-03-31 22:22:09 · Reply to this
    Forums » comments on review of Optimum Online

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