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Member review of Optimum Online


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read 1363 reviews (993 positive) (171 negative)
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Six Month Rating

Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:


$68 per month avg ($29 to $168)

Speed test results 3 year trend
Review by margaf77 See Profile
UPDATED: 5 days ago
member for 8.9 years, 1633 visits, last login: a few hours ago


Bayonne,Hudson,NJ
$44 per month
"Has stayed up so far"
"Completely inconsistent speeds"
"Terribly inconsistent speeds, If youre in Bayonne pick FIOS unless lower price is important to you"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

    My Other Reviews·Verizon FIOS
    ·RoadRunner Cable
    I ordered the Boost package 30/5 and am getting it for $44.95 the 1st year upon moving to Bayonne. The install was fine, the guy was neat about everything and on time.

    But after 2 weeks of it I am probably going to pay more for FIOS and just switch now. The speeds arent even close to consistent testing on speedtest.net using cablevisions server as well as others. I called tech support and while polite and helpful there is no explanation for the speeds constantly fluctuating. The wire from the pole to my modem with no splitters (only internet installed here) is newly installed and all signals are well within range (called support to check if there were issues in the area and to be sure of signal levels being OK). It seems to be congestion because days before people are home from work/school and late, late nights it is fine. Its only from late afternoon and nights till 1 AMish that this is a problem. Its a shame but I just cant stay with such inconsistent service, as much as I like CV (I worked in the OOL support dept many moons ago), I feel like Im being cheated with this and I know the support routine there so Im not even gonna bother with the back and forth of calling them.

    UPDATE: After 2 months I gave up, they could not get my speeds even close to 30 down. I switched to FIOS and have had rock solid speeds every second since. I will say this, CV has some very good support people who tried their best to solve this problem. The plant guys were the issue here and it seems they do not care or want to do their job to correct issues. Many thanks to the techs in the OOL staff forum here, they tried hard but just couldnt get it done.

    Followup comments:
    view ALL 2 comments

    kenny123

    @optonline.net

    having same problem

    I also live in bayonne and have been having terrible up load speeds for at least 4 months. was perfect when i moved in a year ago.I just added boost it is a little better ,but the speeds constantly fluctuating is killing me also ,,and yes the people their are very nice,and try to help . but their is a problem somewhere that their not letting on to it .probably oversold the area ,and lines cant handle all the traffic
    permalink · 2009-09-28 13:24:05 · Reply to this
    margaf77

    join:2000-12-22
    Bayonne, NJ
    ·Optimum Online
    ·Verizon FIOS
    ·RoadRunner Cable

    2 edits

    Re: having same problem

    Its just the nature of cable, the area probably has too many people on the nodes for boost. I just downgraded and its a rock solid 15/2 now (only an hour into the downgrade) so I guess Ill save the money and stick with them until my promo rate of 29.95 is up in a year. too bad I really wouldve liked to get the 30/5 service but consistency is key..

    EDIT: 3 hours after it all went to hell. I called and got credit and an appointment for Wed. I also put myself back to boost and if they dont resolve it by the end of the week Im gonna set up an appt for FIOS to be installed.
    permalink · 2009-09-28 19:27:56 · Print · Reply to this
    Forums » comments on review of Optimum Online

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