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Member review of Optimum Online


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read 1363 reviews (993 positive) (171 negative)
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Six Month Rating

Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:


$67 per month avg ($29 to $168)

Speed test results 3 year trend

Review by thender See Profile
UPDATED: 29 days ago
member for 329 days, 438 visits, last login: a few hours ago


Brooklyn,Kings,NY
Contract price not specified.
"Beats DSL. Good latency."
"I pay for 30/5. I get 15/5. 15 mbps downstream costs $15 less. Why do I pay for 30?"
"Paying for 30/5 is a waste of money on the downstream."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Services:
Value for money:
(ratings match consensus)

    My Other Reviews·Verizon FIOS
    I used to have FIOS, 30/5.

    I got this. 30/5

    I get 16/5.

    Sometimes I get 14/5. The most I've ever gotten is 18/5.

    If I used the upload more, I'd keep it, but I am going to downgrade to 15/2, since it's not like I get the 30 I pay for as it is.

    The install tech said he'd be here at nighttime. He called me at 1 PM to say he'd be here in 30 minutes. I was in riverdale.

    The ups are that, in spite of being lame compared to Brooklyn and Staten Island FIOS, that it beats Verizon DSL into the ground. I'm not going to get anywhere near these speeds with DSL, and the latency is fine at any time of night. When I paid for 30/5 with verizon, I got 3850 KBps down, and 1150 KBps up. When I paid for 20/20, I got 2400 KBps both ways. They never lied.

    I am not used to not getting the speeds I pay for. In seven years, this is the first time that has happened to me. I did not have high expectations for cablevision, and they delivered as expected.

    I forget the exact monthly rate, and the brand of the modem. It is 1:12 AM, and thought it more important to post my experience without all of the specifics than to not post it at all. Please think twice before ordering 30/5. It's not like FIOS.

    UPDATE 10/19/09:

    I get 27 mbps down now. Getting better, OOL. Not FIOS good, but good.

    UPDATE: 10/28/09

    That did NOT LAST!



    This is at 9 AM.

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    Followup comments:
    margaf77

    join:2000-12-22
    Bayonne, NJ
    ·Optimum Online
    ·Verizon FIOS
    ·RoadRunner Cable

    Just a heads up

    Im also in your boat with OOL not living up to boost. I downgraded and they couldnt sustain 15 or even close to it, so you may want to call and complain or go to the OOL support forum and do some testing with a tech there to show them the issue. In my situation its a plant issue and the engineers are working on it with no ETA on a fix but I am being credited for the extra cost of boost.

    thender
    crackberry storms

    join:2009-01-01
    Brooklyn, NY
    clubs:
    ·Optimum Online
    ·Verizon FIOS

    Re: Just a heads up

    Maybe they're reading these reviews. Tonight I am getting 3480 KBps.

    I don't expect to get the 3850 KBps I got from FIOS. Verizon is a top class provider, and cablevision is an ISP that had to instate random caps on people numerous times before. I can live with this, but 15 mbps on a 30 plan would've been ridiculous.
    --
    Macbook repair in NYC
    margaf77

    join:2000-12-22
    Bayonne, NJ
    ·Optimum Online
    ·Verizon FIOS
    ·RoadRunner Cable

    Re: Just a heads up

    said by thender See Profile :

    Maybe they're reading these reviews. Tonight I am getting 3480 KBps.

    I don't expect to get the 3850 KBps I got from FIOS. Verizon is a top class provider, and cablevision is an ISP that had to instate random caps on people numerous times before. I can live with this, but 15 mbps on a 30 plan would've been ridiculous.
    Agreed, I just wanted to warn you that you wont get 15Mbps on the regular OOL if you downgrade, it will just be way slower.

    thender
    crackberry storms

    join:2009-01-01
    Brooklyn, NY
    clubs:

    Re: Just a heads up

    Really?

    I am seriously considering getting slow verizon DSL, if for no reason other than spite!
    --
    Macbook repair in NYC
    Forums » comments on review of Optimum Online


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