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Optimum Online page on DSLReports
Six Month Rating

Reviews:
bullet 1488 reviews (1050 good) (202 bad)
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Review by TSWYO See Profile

  • Location: Cheyenne,Laramie,WY
  • Cost: $49 per month (month by month)
  • Install: about 14 days
Good "I'll get back to you on that."
Bad "Really, all of it."
Overall "We live in a duoply society. Nothing you can do."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings well below consensus)

I "switched" over to Optimum about seven months ago... even though everything still rides and routes over the Bresnan network. Simply put, download speeds are not consistent. On the open internet I see on average about 2.5Mbps... to the local Bresnan (Optimum West) speedtest server I see no more than 4.5Mbs within their network.

I cannot watch anything on Roku without it having to buffer at least twice per show.

Tech support is horrible. If I conducted myself the way I have experienced Optimum staff I would have been fired a long time ago, and my position is not at-will. It would be nice is someone knows how to think outside the box and not simply follow the onscreen script.

I have switched out all of my gear and wiring, even bought my own modem, had the wiring re-ran from the tap... Just to eliminate anything within my house. Simply put they have an over-sold over-congested system here... and no signs or communications they are trying to improve anything. Duoply at its best!

member for 10.9 years, 382 visits, last login: 8 days ago
lodged 2.2 years ago

Comments: