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Review by Tsuimonster See Profile

  • Location: Englishtown, Monmouth, NJ, USA
  • Cost: $121 per month
Excellent download speeds
You need to be a pain in the arse to technical support to get issues resolved.
Hold Optimum accountable for good service no matter what.
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

I have had service since 2003 and haven't had issues as bad as the peak of the COVID-19 pandemic (April 2020.) It has taken six months and, as of 10/07/2020, the issue is now resolved following a 2AM node split, Optimum dubbing it as the "last resort action taken." After six months of back-and-forth, including six billed (at $80 each) service calls / technician visits, the final declaration of the issue was overutilisation at the node causing packet loss.

If I have learned any lessons, Optimum needs to be held accountable and you need to be a pain in their arse, not letting them peace and quiet until your service is at satisfactory levels. If you can't push more than 6 mbps of upload speeds, especially to video broadcasting and file-upload operations, I suggest you start calling right away or filing informal FCC complaints.

When their service is not suffering, however, their performance is on point. That's all I'll say about it.

member for 15.6 years, 268 visits, last login: 78 days ago
updated 3.4 years ago


Anon25ce9
@74.88.134.x

Anon25ce9

Anon

Optimum

The service has been horrible. Virtually unusable at times if having to use a VPN. The upload speeds at times have made this unusable at times. Especially recently. I feel a little better knowing it aint only me and my setup.

Anoncea82
@74.88.134.x

Anoncea82

Anon

Thank you.

I meant to add had tip for the informal FCC complaint info. Thank you