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Comcast page on DSLReports
Six Month Rating

Reviews:
bullet 5732 reviews (2482 good) (1667 bad)
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Review by dolphins See Profile

  • Location: Westville,Gloucester,NJ
  • Cost: $42 per month (12 month contract)
Good "Fast,Reliable,(when configured properly)Low Cost(compared to similar speeds)"
Bad "can't think of any?"
Overall "Affordable,Fast,95% Reliability"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

Was transitioned from @Home,been using Comcast for 5 years now and really can't complain. Virtually problem free since I deleted all comcast software,although my line quality is rarely above 90%(re-transmissions) but, it's still the best product available for my area.

05/16/02 update:

They seem to have got it together, I have had 100% line quality as of late and have yet to have any down time since the transition. It's still the best you can get at this price.

11/25/02

Still no down time and speeds are consistently at the cap 1500/128, I couldn't be happier!

06/20/2003

100% line quality,consistently at new cap 1800/256,No down time in over a year.

01/06/04

Consistently at or above new cap 3000/256, Still no outages since the transition. Some friends of mine have gone with VerizonDSL because they never successfully made the transition. I'm staying with Comcast!

01/14/04

Installed new Motorola SB5100 modem and Linksys BEFSR41 etherfast router and dropped the 2 RCA DCM235 modems. Only took about 30 minutes to setup and be online. Comcast tech did her job flawlessly. Speed 3124/240 with 100% line quality.

08/20/05

Speeds at cap 4000/384 with 100% line quality so I bumped up connection reliability to 5 (best) Can't comment on the others because I haven't spoke to tech support,sales rep,co-ordinator or required any additional services. As for the value, it's still the best for the price but the only way I could give it a 5 is if it were free:)

12/09/05

Not quite up to new cap of 6000/384 since they moved me to a new IP block to make room for new customers. Really high ping times at peak hrs, speed drops to DSL speeds. Waiting for a solution?

07/03/06

Installed new computer, ran Tweak Test and Speed Test from BBR tools and found that my RWIN had been lowered and Windows scaling had been turned off. I guess my Nvidia nForce Network Controller/NIC has changed my settings. Anyway my speed is above the cap now and I have 100% line quality.

4/13/07

Been upgraded to "Performance: 6000 kbps / 768 kbps w/ powerboost" with 100% line quality. No complaints.

10/19/07

Waiting to see if they give me Blast?

01/28/08

Somewhere along the way I have been upgraded to "Performance: 6000 kbps / 1000 kbps w/ powerboost". Verizon FIOS has been implemented in my neighboring town of Woodbury but not here in Westville yet.

11/22/08

Upload speeds have been intermittent lately from fast to slower than 56K. Gonna head over to »Broadband Tweaks forum and run some tests.

11/30/08

Upload and download speeds still not consistent. I did everything I can do now it's up to Comcast.

01/06/09

Been getting some pretty good speeds lately.
Last Result:
Download Speed: 16006 kbps (2000.8 KB/sec transfer rate)
Upload Speed: 2506 kbps (313.3 KB/sec transfer rate)

Download Speed: 14514 kbps (1814.3 KB/sec transfer rate)
Upload Speed: 2620 kbps (327.5 KB/sec transfer rate)

Waiting on the new upgrades.

6/30/2011

Got a 25% boost in speed earlier this month, Performance tier 20/4 at no extra cost. With some help over at the Broadband Tweaks forum I'm getting speeds above the cap with 100% line quality.

6/8/2013

Upgraded to 50/10 tier. Speeds are consistently above cap.

12/19/2013

Since upgrading to Blast 50/10 speeds have been consistently above cap. Latest speed test from my router's cloud-based servers: 82.37MB/11.22MB
I changed the tech support rating to the lowest rating because of a recent Comcast email server problem. After escalating my complaint they couldn't figure it out. Then they offed to do a remote diagnosis for a fee of $49.00. I thought, "Wait a minute you want me to trust my computer and all my personal information to someone in a foreign country plus you're gonna charge me $49.00?" No thank you! As it turns out the problem was caused by a bug in my antivirus which I promptly fixed. How can Comcast police a third party tech support service in a foreign country which does not have the same laws as the US and assure quality assistance? I'll answer that myself, "They can not!"

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updated 244 days ago

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