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03/19/2015 Had intermittent outages lasting 1-10 minutes over the last few months. Finally they became as often as 3-4 times a week, so called Support. Usual reboot, etc. and then has serviceman come out. He checked connections, said he'd have an alert set so a supervisor would get emailed, which must not have happened because outages continued without any other action. Called again after 2 weeks. Serviceman came out tested and replaced our modem, problem solved. He also left a card with his id and a supervisor name and number to call if it happened again. It hasn't in 6 weeks. 08/15/2013 This is a business service, lowest level. I chose this because I like to run my own mail/ftp/web servers. I chose to use their modem and connect my network equipment to it. All that was required of me was to change local IPs to fit the default range. I do have to make entries in my hosts file to reach any of my own servers, as the Comcast modem doesn't allow you to use your internet IP as an address for a server directly. There was previous service, TV and cable, but it was residential. This was as easy an installation as it comes. I've had frame-relay, DSL and now cable connections, and this was done on time as promised. Since then I've had as little outages as any other service. Longest outages have been during servicing, and the few others only 10-15 minutes each. I don't have any TVs on the cable line. member for 23.8 years, 8390 visits, last login: 6 days ago updated 9 years ago
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