 Review by xpkranger 
UPDATED: 307 days ago
member for 9 years, 1966 visits, last login: 1 days ago
 Atlanta,Dekalb,GA
 $100 per month
 "Good Speed. No download caps. Outages very rare."
 "Unskilled 1st line support who try to float BS reasons for an issue."
 "Once it's working it's solid. But remember, if it ain't broke, don't fix it."
| Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
Well another update here. After having Comcast VoIP for about two years, I can say I haven't had any trouble with it. Getting it installed was a BIG hassle, two 3 different installers to finally figure it out, but they eventually got it.
I run two modems in my house. One for internet and one for phone. Since my phone doesn't arrive in my 'network closet' (a real closet with a shelf for modem & router) i have to separate them. Comcast decided that one modem wasn't necessary, so they shut down my internet access. I figured out what they'd done and tried to explain why I had two modems, asked if it was some sort of T&C violation (it wasn't), they said they'd enable it back again. As soon as they did that our phone call went 'click' and I spent a few more hours getting it back online.
Besides those hiccups, I really don't have a problem. After all, it's not like I'm expecting 99.99999% uptime and immediate response to any issue for > Just got the comcast DVR. Love it, even though it is a bit flaky once in a while.
Let's see, it started out as Road-Runner, then became ATTBI, now is Comcast. Aside from virtually annual changes in ownership (and domain names...meaning I have to get yet another e-mail address) the service from Comcast has been fairly standard. Outages are rare  (which is more than I can say for the BellSouth accounts I've dealt with). I did set up a website for some testing and then for a weekend I couldn't access it. They submitted a problem ticket and apparently fixed it, but failed to notify me in any way. Most problems that crop up I can fix on my own, so I deal with their tech support as little as possible. I do like the fact that the have eliminated the need for MAC provisioning. I run a wireless network and VPN over that, as well as NetOp remote control for other pc's and have had no problems. Speed runs between 1500 - 2500 down and a flat 250 up. Dynamic IP rarely changes. Don't rent their equipment (it's cheap...buy your own!). Four stars out of five. Yes, I would recommend them to a friend. When it was ATTBI, I had all the services bundled, which was nice.
Followup comments: | Forums » comments on review of Comcast |
|
Comcast
