 Review by xmrocks 
UPDATED: 233 days ago
member for 6.1 years, 2656 visits, last login: a few hours ago
 Rosedale,Baltimore,MD
 $80 per month
 about 3 days
 "Decent connection speeds and uptime"
 "Tech support tries to help as best as they can, but not always helpful"
 "They're not a bad ISP!"
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Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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The connection is reliable, except when it rains really hard, which I have yet to figure out. Otherwise, the connection is reliable and stays up 99% of the time. Speeds are generally good at around 1.7Mbps before the upgrade and now 3Mbps after the upgrade. Tech support is generally helpful if you need to use it. The only problem is the times waiting on hold for the next available rep. are incredibly long at times. When you finally get through to tech support, they are friendly and try to help you with the problem, but there have been times I've called and they aren't completely sure as to what to do. A lot of the times they came out and gave us a new modem, which seemed to fix the problem but was a pain to wait for them to come (which could be anywhere from 1 day to a week -- this was back in the @Home days). However, when the support guys came out to the house, they were all friendly and valued you as a customer. So overall, the service is not bad at all and I'd recommend!
Update: 07/01/04
Not problems recently. The whole thing I said about it raining really hard and the internet going down is still a problem, but not as often at least. Otherwise, a good ISP and I'm happy with them!
Update: 01/23/05
Still no problems. There have still been a few dropouts due to rain, which is odd but not a problem with just my connection. I think the contractor who installed the cable in the house didn't do an awesome job (to put it nicely) since some of the cables are pinched (for TV at least). But it's not Comcast's fault. Still enjoying the service and looking forward to the 4Mbps upgrade!
Otherwise, I've had a few chats with the Live Support on their site for just minor questions and answers. I have to say they are VERY courteous and helpful. It's great knowing they are there for support and enjoy doing their jobs. It's certainly welcome!
But I am kind of tired of Comcast always offering things to Windows users and leaving Mac users (as well as other OS-es) out of the picture. Video mail? Windows only. Rhaspody music service? Windows only. That really bothers me that they kind of leave the Mac community out of the picture. I just wish Comcast would cater to everyone equally...
Update: 07/25/05
Still leaving out all of the non-Windows users for software and promotions and it still bothers me. Rhapsody isn't available for the Mac. Neither is PhotoCenter. Neither is VideoMail. So what's in it for Mac users? Nothing except a connection to the internet with no add on features or software because Comcast chose to support companies that limit their services and software to Windows only.
Looking forward to the speed upgrade though and will be swapping my modem soon (since it's SB3100 and it needs to be upgraded for the newer speeds). Overall, they are still a good ISP, but if you're a Mac user, you'll feel left out if you want the "cool software" and services offered, hence the lower ratings from me.
Update: 07/02/06
Last night, a huge storm hit Maryland and knocked out cable TV as well as internet service to the majority of Comcast subscribers around Southeast Baltimore. When I called the help line, I was listed by the automated person approx. 30 zip codes with NO service. Internet has been down for about 18 hours total.
It's one thing for downtime to occur, and I'm fine with that. But being down for 18+ or so hours is a bit absurd considering Comcast should have some redundancy or something there to prevent an outage to 30 some zipcodes.
Update 03/2009
No longer with Comcast as their service degraded a lot. Every time it rained, the connection went down and Comcast didn't bother correcting anything. Their customer service was subpar too in understanding issues. Online chat was absolutely painful. We've now switched to FiOS and couldn't be happier.
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