 Review by kenn10 
UPDATED: 236 days ago
member for 5 years, 1928 visits, last login: a few hours ago
 Kennesaw,Cobb,GA
 $71 per month
 about 3 days
 "Solid service, good customer service, reliability, speed"
 "They sometimes take down areas or communities without really thinking about cable modem users (VOIP, etc.)"
 "A solid provider with few negatives. Good speed but a little pricey."
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I had serious issues with my DSL provider and their customer no-service. The week of Christmas, I reached critical mass and disconnected the DSL. I called Comcast on Christmas Eve and they arrived and installed the cable modem the day after Christmas. Other than a period of spotty service due to a bad amplifier in my neighborhood (which they finally located and replaced), the service has been rock solid with minimal outages.
When I have called for customer service or tech support, the phone has been answered in under a minute with a live person who speaks English. The person who answers seems to actually be able to see what is going on with my modem or the service in my neighborhood. I don't get the "reboot your modem and reboot your PC" crap from them no matter what the problem like my DSL provider did.
I continue to be a silent cheerleader for Comcast HSI in my area. I don't have problems very often and the service works reliably. I can count on one hand the number of outages in the past 2 years.
Update as of 2/15/2008
I'm still thrilled with my Comcast HSI. No one in this area can touch the speed or reliability. I've never looked back since dumping DSL. Even as AT&T deploys UVerse in my area, they can't compete with the speed of my current cable modem. I'll keep my Dish Network TV and Comcast HSI regardless.
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