Review by u475700
Good "Internet service is usually fast"
- Location: Danbury,Fairfield,CT
- Cost: $66 per month
- Install: about 5 days
Bad "Customer Service and technical support leaves much to be desired, pricey"
Overall "Evaluate alternative providers before choosing Comcast!"
|Pre Sales information:|
Value for money:
(ratings below consensus)
My service has been less reliable during the last three few years while customer service is worse than I previously noted. Billing issues such as bogus charges for modem rental are not only time consuming but also frustrating to resolve.
I find it difficult to believe that a major company like Comcast still has such poor service. Customer Service is always full of excuses. Several months ago my Internet connection was severed by a "Comcast" installer while adding service for my neighbor across the street. Customer Service claimed this wasn't Comcast's fault because the installer was actually a contractor for another company even though his truck had Comcast logos. That took three days for them to reconnect me.
The controller on the pole behind my house failed last month. Despite claims that a repair crew was already working on it, nobody showed up for almost eleven hours. The technician who finally arrived claimed that he'd just been dispatched by his depot. He mentioned that unscheduled service calls are prioritized and dispatched based on the number of calls they receive for an incident.
Service outages during inclement weather have been more frequent during the last few years. I don't know if that's because the infrastructure is just aging or it isn't maintained properly. Nevertheless, power outages are infrequent compared to Comcast outages.
I notice there are often unscheduled outages early Monday morning from forty minutes to a couple of hours in duration. Customer Service once suggested that might be the result of car accidents with utility poles because these drivers were rushing to work (at 1:00 AM in the morning?).
Their chat function is not very productive. Despite long waits, telephone calls for service are still the better option.
member for 11.1 years, 5204 visits, last login: a few hours ago
updated 227 days ago