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Member review of Comcast


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read 4217 reviews (1949 positive) (1177 negative)
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Six Month Rating

Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:


$73 per month avg ($20 to $210)

Speed test results 3 year trend
Review by gugarci See Profile
UPDATED: 54 days ago
member for 4.5 years, 2551 visits, last login: a few hours ago


Lyndhurst,Bergen,NJ
$60 per month
"Speed / Unless eveyone in your area is on the net"
"Customer service"
"Speed but at what cost"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

    Overall I have mixed feeling about Comcast HSI it's great when it's working and you can't complain about the speed. But if it's not working and you need to schedule an appt forget about it. My service has gone down 2 times in the last couple of weeks. Both times it took 4 days before the techs were able to get my service running again. The supervisors and managers will not return your call if you asked to speak to someone in charge. It's like no one on the phone side cares. When I had TV service from Comcast I used to pay $40 per month. When I moved into my new house Comcast told us if was going to take a week to reinstall my services. Direct TV came in the next day. Since we cancelled the TV service I now pay $60 per month. The service was acceptable at $40, but at $60 is no longer acceptable. I have a phone line right next to my PC which is waiting for a DSL connection. Next time the service goes down I might just make the move. If the service is going to stink I rather pay Verizon $30 than Comcast $60. Now if I was still paying $40 I can live with Comcast

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