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Member review of Comcast


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read 4271 reviews (1963 positive) (1196 negative)
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Six Month Rating

Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:


$77 per month avg ($20 to $210)

Speed test results 3 year trend
Review by JoeyDee See Profile
UPDATED: 322 days ago
member for 4.2 years, 1446 visits, last login: 3 days ago


Fremont,Alameda,CA
$55 per month
"Way Fast, Dead Ass Reliable"
"Expensive, Lousy Custoomer service"
"Had DSL, Staying With Cable ISP"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

    When I first ordered I expected the same kind of run around I got from the telco, SBC. (Package via UPS in 10 days, etc.) Picked up a modem and filter at the local Comcast store and was running that afternoon. It's been out twice in 3 years. Then only for an hour or so. I'm delighted with the reliabilty. I guess it ought to be reliable at the price.

    I've started using Skype to great success. Plenty of bandwidth for Skype-out conversation, Internet Radio playing, email going out and web browising all at one time with no degradation to anything.

    No complaints yet.

    Update: Well I shouldn't have been so kind of about their reliability and tech support. Both Failed miserably Mid April....

    Update: They're reliable again for the past few months. The vaunted "end of summer upgrades" probably won't make it this year. Prices going up. I *know* a better alternative will come along. I just don't know when.

    Update: It's a year from my whiney "they're always down" update. Comcast has been down ZERO times since the last update. They seem to have that act together. My "unreliability" a year ago turned out to be a local comcast install subcontractor induced failure. They messed with my connection while installing another user here at my apartment complex. The real Comcast tech said that was about 75% of the problems he encountered. POWER BOOST works. Blazing downloads. Comcast is still the best highspeed package. Pricey but the fastest we can get here in CA where I live.

    Update: I can't wait for a competitor to match the Comcast Internet speeds so I can get away from these people.


    Followup comments:
    view ALL 2 comments

    JoeyDee
    Premium
    join:2004-07-23
    Las Vegas, NV

    Another Year

    Well, still no downtime. None. And, when I called to bitch about the price of Cable TV and HSI being too high the guy offered to put in the "Triple Play" which added phone service and saved me 50.00 a month.

    Good company.....
    permalink · 2007-10-17 08:55:06 · Reply to this

    JoeyDee
    Premium
    join:2004-07-23
    Las Vegas, NV
    ·Comcast

    He Lied !!

    The whole package ended up costing $10.00 more than I was paying.

    When I called customer service to complain about the 320.00 bill (yeah, you read it correctly) they said "oops" and may or may not have adjusted it to the new 10.00 higher (195.00) monthly rate. Their comment about the guy who quoted the low rate. "Why would he do that?"

    I gotta get away from these guys.
    permalink · 2007-11-24 11:28:05 · Reply to this
    Forums » comments on review of Comcast

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