 Review by vrette 
UPDATED: 1 year ago
member for 9.3 years, 3331 visits, last login: a few hours ago
 Lombard,Dupage,IL
 $43 per month
 about 10 days
 "The only wired high speed alternative in my area"
 "The only wired high speed alternative in my area"
 "I'd still go back to AT&T DSL if I could..."
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(ratings below consensus)
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12/04/2008
As promised long ago, "I'd still go back to at&t DSL if I could..." I terminated my Comcast service on 11/28/2008, and turned my DVR in on 12/1/2008. I will follow up with my at&t U-verse review soon.
11/07/2008
AT&T has lit up the VRAD they installed a block from my house, so after over 3 years I finally have a viable alternative to Comcast. Apples to apples, the UVerse pricing in my area for the services I want are approximately $35 a month cheaper than Comcast (plus I get a $200 rebate).
Now before the Comcast fanboys all pile on, I don't care about being limited to 2 HD streams since there are only two TVs in the house, and it is just me and my wife. The most I've ever downloaded in a month is around 25GB, so caps aren't an issue. The 6MB Elite level is plenty fast for my needs.
Anyway, before I pulled the trigger to sign up for UVerse, I called Comcast and laid it out, hoping they would reduce my payment to something competitive with UVerse. They didn't. In fact, they tried to sell me even more services (digital voice) at a "reduced rate" that was still higher than the UVerse packages. I never switched my phone over to Comcast because in 3 years I've had two major outages where my Internet access was down for days, and that is just unacceptable.
So I gave them a shot to keep me as a customer and they failed.
04/16/2007
Comcast tech showed up around 6:30 PM 04/14/2007. Tested every coax connection in the house between the modem to the pole. The house wiring checked out fine. Tech found the connection at the pole has worked its way loose, most likely from swinging in the wind for the last two years. He fixed the connection, and fastened the coax to the utility pole like it should have been in the first place. He also said the levels at the pole were a bit off, and ordered a line tech while I was standing there. No more outages so far.
04/14/2007
Comcast just sucks. When it works, it is great. When it doesn't work, getting it fixed is like trying to herd cats. I've been having intermittent outages since we had a major wind storm around two weeks ago. Probably because my line is still just hanging off the pole swaying in the air. A tech came out last Saturday and determined that there was nothing wrong in the house, and said he would order a line tech. I continued to have issues, so I called again last Wednesday and was told that a line tech hadn't been ordered, but they would send one out. As of today the line is still messed up, so I called again and they said only the tech can order a line tech, and the guy who was here last week didn't take the right readings, so they needed to send a tech into my house AGAIN. Needless to say, this makes me very unhappy. What a bunch of chuckleheads.
The second AT&T offers DSL in my area it will be buh-bye Comcast and hello AT&T/Dish Network.
08/19/2005
I started with Comcast in late April 2005, and it has taken until now for me to calm down enough to not write an expletive filled review regarding the truly awful Comcast customer service I encountered over the first two months of service. Let’s start with the fact that even after Comcast had triple checked that there was nothing wrong inside my home, the customer service people still insisted that on each truck roll they had to check for problems starting at my modem, so I had to constantly take time off of work to let them in the house. Or when Comcast tore up the original underground cable installation trying to diagnose the problem, they reburied it at such a shallow depth that it was repeatedly cut due to the new construction in my area, which meant I had to splice the cable back together each time since Comcast couldn’t make it out to repair the cable for 3 or 4 days. Or the string of service calls that were mysteriously rescheduled or cancelled without any notice...
Anyway, I won’t get into the whole stupid story here, but from the get go my connection was flakey and intermittent, and it took Comcast 5 or 6 truck rolls to finally send someone up on the pole to find out that the gain on the amplifier was turned all the way up (like to 11), and an unused connection to another home had been improperly terminated by just cutting the cable off. Once they finally fixed these problems, my connection stabilized. However, despite several calls, nearly four months later the cable is still just hanging off the pole where it could be snagged at any minute.
During this time the techs who came out to the house tried to be helpful, but the Comcast bureaucracy prevented them fixing the problem on the first or second try. The customer service reps were oblivious, but I don’t blame them for having to stick with a silly script. I think the primary problem is that Comcast is so large, and has grown so fast, that the company is in a constant state of disorganization where the left hand doesn’t know what the right hand is doing.
Prior to moving to this area where Comcast is my only high speed alternative, I had SBC DSL, and while SBC wasn’t perfect, at least they seemed to have a coordinated repair effort, and the few problems I encountered were fixed quickly on the first or second attempt. Whenever SBC gets around to upgrading the telecom infrastructure in my new area for DSL support, I will be the first on their virtual doorstep with application in hand. While my Comcast service has been fairly stable for nearly two months now, the whole Comcast "customer service" experience put such a bad taste in my mouth that even if I gargle with Listerine 24/7 for the rest of my life, I don't think I'll ever get over it.
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